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Hiker
Posts: 6

Re: Hero 7 External Mic Causing Out of Sync Audio

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Thanks for this! Looks like we’re getting somewhere. But another issue with 120 FPS is darkness/lighting. At the high framerate, it doesn’t take in as much light, so either you need bright sunlight or studio lighting. Since my whole reason for getting this arrangement was to be able to record music sessions with a quality (controlled) audio feed, having bright lights blaring is not, shall we say, ideal. Also, I don’t seem to have a 1080p option. It goes from 960 to 1440. That said, in either of those resolutions, 120 FPS does avoid the sync issue. I haven’t messed with turning off stabilization at higher resolutions and/or lower framerates to see if that also works. But I do know that lower framerates, even at the lower resolutions, still have the sync issue. :/

Hiker
Posts: 6

Re: Hero 7 External Mic Causing Out of Sync Audio

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Holy crap, y’all. It looks like STABILIZATION IS THE CULPRIT. Don’t know why, but maybe has to do with the complicated processing involved in the new hypersmooth or whatever it’s called? But if you just go into the settings and turn off the stabilization—AT ANY RESOLUTION AND/OR FRAME RATE—the sync issue GOES AWAY. This addresses my situation just fine, as I would mainly have the GoPro mounted stationary. Unfortunately this doesn’t help those of you who want to use it as an actual action camera out in the wild with a powerbank...

Nomad
Posts: 71

Re: Hero 7 External Mic Causing Out of Sync Audio

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It is, but I don't get why where the power comes from should affect that...it makes no sense and is likely some inadvertent timing issue in the firmware and could probably be fixed by adding logic like a if then statement in the code.
Regardless this is something they could fix even having a option to use standard stabilization on all resolutions would probably be fine.
Nomad
Posts: 71

Re: Hero 7 External Mic Causing Out of Sync Audio

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The 120 fps settings use standard stabilization and sync is also gone so if you are outside that would be an option.
This is still a issue though as the 120fps drastically reduces recording time and probably generates more heat.
Tourist
Posts: 16

Re: Hero 7 External Mic Causing Out of Sync Audio

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I just tested 4K@60,20 and 24 with no stabalization and also see NO audio delay with power connected before I turn on the camera and start the recording. Looks like the bug is triggered by using stabalization. 

Nomad
Posts: 71

Re: Hero 7 External Mic Causing Out of Sync Audio

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yep, but just hypersmooth, it still works fine with resultions that only support standard EIS such as 1080p 120fps.

 

If they added a option to only use standard EIS so it was like Hero 6 I would be fine with that for my applications but it's just insane that where the power comes from makes any difference at all.  my guess is they simply need to add a delay or sleep somewhere in the firmware to fix this.

 

It's sitll a issue they need to fix as using 120fps drastically reduces the recording time availalbe.

GoPro
Posts: 28,851

Re: Hero 7 External Mic Causing Out of Sync Audio

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Hi @sveng368 @snorkel12068

 

Thanks for sharing.

We'll have this passed along to the team.

Please continue checking our website for updates.

 

Thanks!

Ej

Sightseer
Posts: 1

Re: Hero 7 External Mic Causing Out of Sync Audio

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And how to solve the problem with sound synchronization? Will there be a patch?

Nomad
Posts: 71

Re: Hero 7 External Mic Causing Out of Sync Audio

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Dont use hypersmooth and audio sync goes away.
I found that on my kayak I dont need stabilization at all as most of the time I am anchored and not moving around really fast.
Or use a resolution that only supports standard stabilization.

They know about it internally for sure as I contacted them via LinkedIn, only way I found to get info to the internal team.

I dont have high Hope for another firmware update as it's been 5 months and that means they will likely abandon the hero 7 for the hero 8....sucks but that's how they seem to operate.
Sightseer
Posts: 2

Re: Hero 7 External Mic Causing Out of Sync Audio

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I use the Hero 7 in an airplane, the hypersmooth stabilization was the ENTIRE reason I bought the camera.  Sorry, I can't stop flying the airplane to fiddle around with freaking cables and settings.

 

  

What's the plan here, GoPro?  Fix or ignore?  If ignore, who do I speak to about a speedy return of the defective equipment?

Sightseer
Posts: 2

Re: Hero 7 External Mic Causing Out of Sync Audio

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Same problem here!  My Hero 7 also had these audio issues with MIC Adapter (using in a music setting).

GoPro needs to ADDRESS THIS ISSUE PLEASE!  

GoPro
Posts: 20,534

Re: Hero 7 External Mic Causing Out of Sync Audio

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Hello Everyone. Sorry to hear about the trouble with the audio issues. This issue has been reported to the team. We will definitely keep this post updated once we hear back from them.

 

By any chance, is the Wi-Fi enabled on your camera when you use it with an external microphone? See if disabling Wi-Fi would have any effect. Some tests show that when the camera's Wi-Fi is on (whether the camera is streaming live or not), using microphones that do not have strong shielding led to audio issues.

 

There is a list of recommended external microphones at https://gopro.com/help/articles/question_answer/External-Microphone-Recommendations for your reference. 

 

Let us know what you find out. Thanks!

Tourist
Posts: 15

Re: Hero 7 External Mic Causing Out of Sync Audio

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@mariustanya  Are you kidding me? Does GoPro not have any hero 7's to be able to test this? 

 

Simply take one of the Hero 7's that your able to repeat the problem with and turn the wifi off yourself and see if this fixes the issue. BTW it does not. At least you finally responded but it is clear this issue will not be fixed until the Hero 8 comes out. If the Osmo action only had a seperate output for an external battery and external Mic you would have lost my business forever!

Nomad
Posts: 71

Re: Hero 7 External Mic Causing Out of Sync Audio

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It's not related to wifi, it has something to do with hypersmooth
Hiker
Posts: 6

Re: Hero 7 External Mic Causing Out of Sync Audio

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Disabling the WiFi also disables remote control of the camera via the app (iPhone/iPad). This is non-negotiable. To you question about mics and shielding, the issue persists as described also with a line in from a mixing desk/external audio source. So, no, this is not an external mic “shielding” issue. Please. The only acceptable work-around (for me) that I have found is to disable the stabilization. No hypersmooth, no nothin. Fine if the camera is stationary, BUT THE WHOLE POINT IS THAT THE PRODUCT IS AN ACTION CAM.
Nomad
Posts: 71

Re: Hero 7 External Mic Causing Out of Sync Audio

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If you turn off hypersmooth the issue goes away, if you use a resolution that only supports standard stabilization problem goes away.
It likely needs a
05 second sleep somewhere to keep things in sync with hypersmooth enabled.

Based on prior model firmware history we probably wont see a fix until the hero 8 as the 7 will be abandoned...
Nomad
Posts: 71

Re: Hero 7 External Mic Causing Out of Sync Audio

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Even a option to use standard stabilization instead of hypersmooth would fix the issue for a lot of people.
Sightseer
Posts: 2

Re: Hero 7 External Mic Causing Out of Sync Audio

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@snorkel12068 wrote:
Even a option to use standard stabilization instead of hypersmooth would fix the issue for a lot of people.

Yes, the whole reason I bought this camera over others was the hypersmooth stabilization.  If this is not resolved I’ll never buy another GoPro product, and I have bought a bunch of your cams over the years.  Garmin is looking good right now.

Sightseer
Posts: 1

Re: Hero 7 External Mic Causing Out of Sync Audio

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I believe when I turned ON quick capture, is the first time I had a sync problem. I have turned it off. I’m hoping that resolves it until GoPro can replicate and Fix this pesky issue!
Sightseer
Posts: 2

Re: Hero 7 External Mic Causing Out of Sync Audio

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NO, that's not the problem, its the STABILIZATION.

 

I tested this last week.  Once STABILIZATION is turned off, the EXTERNAL mic adapter works just fine, in sync with the video.

 

BUT, then I don't have STABILIZATION.  

 

PLEASE GOPRO FIX THIS ISSUE 

Nomad
Posts: 71

Re: Hero 7 External Mic Causing Out of Sync Audio

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It's just hypersmooth resolutions that only support standard eis also work fine
Nomad
Posts: 71

Re: Hero 7 External Mic Causing Out of Sync Audio

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My guess is the hypersmooth is taxing the cpu and that is causing a delay in starting the audio process.
Nomad
Posts: 71

Re: Hero 7 External Mic Causing Out of Sync Audio

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Or the taxed cpu causes a handshake issue with the mic adapter and that causes a delay in starting the audio process. Either way it could probably easily be fixed by the firmware developers.
Tourist
Posts: 4

Re: Hero 7 External Mic Causing Out of Sync Audio

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So, I had to play all these games to actually get a mic adapter

I use it and  the videos are worthless because of sync issues.

I then discover this has been an issues for nearly a year?

And the solution  to get the pricey external mic adapter to work is turn off the extra features on the camera which was the reason you chose and  paid the extra money for it?

 

I like the camera, but these other issues are making me debate what my next camera will be

 

 

Highlighted
Tourist
Posts: 3

Re: Hero 7 External Mic Causing Out of Sync Audio

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FIX THE **bleep** PROBLEM ALREADY!  Yes I was yelling! 

Tourist
Posts: 1

Re: Hero 7 External Mic Causing Out of Sync Audio

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Seems to be fixed with v1.8 released on 8/14/19

GoPro
Posts: 20,534

Re: Hero 7 External Mic Causing Out of Sync Audio

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Great to know that, @boldshore61230. Thank you for sharing. Has anyone else tested the camera with the new firmware? We hope to hear back from you. 

Nomad
Posts: 71

Re: Hero 7 External Mic Causing Out of Sync Audio

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They released new firmware for the H7....well I will be dipped in xxit......LOOL

Nomad
Posts: 71

Re: Hero 7 External Mic Causing Out of Sync Audio

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I will test mine tonight when I get home from work.  Really suprised they did a update but glad.

Nomad
Posts: 71

Re: Hero 7 External Mic Causing Out of Sync Audio

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It appears to be fixed 👍
GoPro
Posts: 28,851

Re: Hero 7 External Mic Causing Out of Sync Audio

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We appreciate you posting back @snorkel12068

Glad to hear that the update is working.

Feel free to post back if anything comes up.

 

Thanks!

Tourist
Posts: 3

Re: Hero 7 External Mic Causing Out of Sync Audio

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I updated my GoPro Hero 7 black last week and the out of sync problem seems to be solved now. Took far too long to fix this issue but thanks anyway. Much appriciated

GoPro
Posts: 14,947

Re: Hero 7 External Mic Causing Out of Sync Audio

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@adv23215, thanks for posting back with an update. Feel free to post back if anything else comes up. Stay stoked, and have fun capturing moments using your GoPro!

Sightseer
Posts: 2

Re: Hero 7 External Mic Causing Out of Sync Audio

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Just to be clear. I am the owner of a Hero 6 Black and have been having these issues for a long time. It seems as though turning off Video Stabilization fixes this issue with the external mic synchronization. Has this been fixed for the 7? Because the latest firmware update does NOT fix this for the 6. 

 

Is GoPro intending to actually do anything about this so that I can use my camera as it was intended? Or are they/your team just hoping the people that complain about this will go away? 

Adventurer
Posts: 14,111

Re: Hero 7 External Mic Causing Out of Sync Audio

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I have issuesstill with FW 1.80 with audio and a promic  I  get my last few secs Clipped I swore I  reached to shut the camera off and NOPE  some one turned it off for me LOL... so I know to  waste 3 more seconds or 8 seconds....

GoPro
Posts: 20,534

Re: Hero 7 External Mic Causing Out of Sync Audio

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Hello @kyles8866. The audio out of sync issue is fixed with the latest firmware version for the HERO7 Black. Be sure to manually update your camera. Thanks! 

Sightseer
Posts: 2

Re: Hero 7 External Mic Causing Out of Sync Audio

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As I stated in my message, I am using the Hero 6 with the latest firmware and the issue is still not fixed. 


@mariustanya wrote:

Hello @kyles8866. The audio out of sync issue is fixed with the latest firmware version for the HERO7 Black. Be sure to manually update your camera. Thanks!