Hero 7 Excessive shake ruining videos [ New ]

[blueboost61878]

Hi,

My Hero 7 footage is getting ruined. Intermittently, my MTB videos will display excessive shake. The video is then useless. See below at 25 seconds for the footage. It starts off fine then all of a sudden shows this issue.

I have tried updateing manually to ltest firmware. Have tried several memory cards (including the one GoPro supplied with my camera).

What on earth is happening? 4K 30, Superview, Hypersmooth. It's literally ruining my work.

https://youtu.be/AcaEbFLnJvE

[aragon1006]

Hi @blueboost61878

Thank you for sharing the sample file.

Please check if you have LowLight set to Auto.

Try to switch it off then do a test recording.

See if this makes a difference.

Regards,

Ej

[blueboost61878]

HI,

thanks for the prompt reply.

No, Low Light is off. It's not actually even an option on 4K 30 (it is on the 4K 60 and it reduces the frame rate down to 30).

It's happening to both my Hero 7's

[aragon1006]

Hi @blueboost61878

Does the same happen to the files when played back on the camera directly?

Thanks!
Ej

[blueboost61878]

Yep, it's baked into the file.

[aragon1006]

Thanks! @blueboost61878

If re-flashing the software does not clear the issue, the best path forward is to reach out to our Support Team.

They are available by phone or chat. https://gopro.com/help/ContactUs
Please have your camera's serial number and proof of purchase ready.

Also, let them know of the troubleshooting steps taken.

Thanks!

Ej
 

[murchman]

I get the same issue with my Hero 7 black. it happens to about 1 in every 10-15 videos.

[murchman]

Here is a sample of my footage about 16 seconds in.