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Sightseer
Posts: 1

Hero 7 Defect

I bought a new Hero 7 this past summer. Only used a few times until I started getting the SD card failure. It keep saying I needed to re format. I've tryed that along with 3 differnt new SD cards. 

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GoPro
Posts: 6,097

Re: Hero 7 Defect

Sorry to know that @brandons65058,

 

Please try this. 

Get an SD card adapter or if your computer supports Micro SD card just plug it in to your computer.

 

After that reformat your SD card and then download the UPDATE file for your camera. 

https://gopro.com/en/us/update

 

Once downloaded - extract the file and you should have a new UPDATE folder. 

Copy and paste it to your empty SD card.

 

Remove the SD card from your computer and then plug it (The SD card) in to your camera

 

Turn on your camera using the mode button and that should fix that.

 

 

-Jay

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Sightseer
Posts: 2

Re: Hero 7 Defect

Revisiaste si es compatibel tu tarjeta con la camara?

 

revisa aqui:

 

https://es.gopro.com/help/articles/Block/microSD-Card-Considerations

 

Saludos


@brandons65058  ha escrito:

I bought a new Hero 7 this past summer. Only used a few times until I started getting the SD card failure. It keep saying I needed to re format. I've tryed that along with 3 differnt new SD cards. 


 

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Adventurer
Posts: 12,097

Re: Hero 7 Defect

if we  bought three cards,  then get to gopro they will advise and help you out.  get to their form and chose callback or chat./