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Tourist
Posts: 3

Hero 7 Black won't turn on after charge

[ New ]

After charge, Hero 7 Black isn't responding to nothing. Only front corner led is active (nore the back, next to LCD screen) when battery inserted. Tryed to remove battery, SD card, plug without both in wall charger and computer. Nothing happens. Left camera without battery for an hour and tryed again with SD, without, with battery, only plugged to source, all combinationa...NOTHING. Kept pressed mode button in all combinations for more than 10 sec, still nothing. Conclusion. When battery inserted, as well without and connetced to wall charger or MAC, there's only front corner LED active, nothing happens at all by pressing, or keeped pressed mode or shutter button. I supose, camera is dead and ready to authorized service. Any suggestions, before I send 1,5 month old camaera back to service?

Thanks, P.

GoPro
Posts: 6,097

Re: Hero 7 Black won't turn on after charge

[ New ]

Hi @pressing,

 

Please contact GoPro customer support through chat. 

https://gopro.com/help/ContactUs

 

They can help you with that. 

 

Regards,

-Jay