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Tourist
Posts: 1

Hero 7 Black with Black Screen and no update

[ New ]

Hi. My Hero7Black turn on normaly but:

 

1. The touchscreen is black and wont turn on. it works because you can see changes in the fron screen. For example if i slide my finger downd it will go to preferences and you can see that in the fron screen but touchscreen is black.

 

2. It wont update:

- I tried manually and it stuck in 1/2.I´ve waited 6 hours and nothing happens.

- I tried with quick and the blue icon wont show up.

- I cant with app because the bluetooth or wifi are off and I cant see anything on the screen to turn them on.

 

3. Tried everything I read in this website but nothing is working.


Accepted Solutions
GoPro
Posts: 20,799

Re: Hero 7 Black with Black Screen and no update

[ New ]

Hello, @qmjuan. The next step then would be to engage our Support team for further assistance. 

 

To connect with them, visit https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request. 


Should you encounter any issue scheduling a callback or a live chat, please ensure that you are not blocking cookies and have your pop-up blocker disabled. 

View solution in original post


All Replies
GoPro
Posts: 20,799

Re: Hero 7 Black with Black Screen and no update

[ New ]

Hello, @qmjuan. The next step then would be to engage our Support team for further assistance. 

 

To connect with them, visit https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request. 


Should you encounter any issue scheduling a callback or a live chat, please ensure that you are not blocking cookies and have your pop-up blocker disabled.