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Sightseer
Posts: 1
Accepted Solution

Hero 7 Black - water inside waterproof camera

My GoPro Hero 7 Black was used for the  second time time in 1.8 m deep in the pool.  After swimming about five minutes under water (not deeper than 1.5 meters) camera stopped responding. Both doors were properly closed and I used camera with the GoPro frame. The battery was removed immediately and the camera placed in a dry place. Camera did not work.


Accepted Solutions
GoPro
Posts: 10,106

Re: Hero 7 Black - water inside waterproof camera

 

Hi @hardystar24230

 

Let our Support Team take a look at what happened with your camera.

Please reach out to them by phone or chat.

https://gopro.com/help/ContactUs 

 

Thanks!

Ej

 

 

View solution in original post


All Replies
Nomad
Posts: 287

Re: Hero 7 Black - water inside waterproof camera

Sorry to hear and say but I have not trust "waterproof and water resist" of this camera since the very beginning. Maybe this cameras looks all the same but unfortunately they are not the same. Some people say that doors are closing different in this camera which is not solid standard. In my case - USB port door cant open just sliding down keeping button push but battery door yes I can open it with one finger. Because of that is better to have som own insurance like this:

 

https://www.aliexpress.com/item/Gopro-Hero-5-Accessories-Waterproof-Protection-Housing-Case-Diving-4...

 

 

or.........

 

maybe it was just defective ones......

 

I hope Santa wil bring you a new one..... better one.

 

Merry Xmas

Adventurer
Posts: 9,758

Re: Hero 7 Black - water inside waterproof camera

 2nd time round and now water entered, seems that hte first time you  had itright doors closed correctly, and this time something did not click. 

 

 t You riced it and let dry for days.  In the mean time call gopro at your regional number you look it up its there. and see their options.

 

GoPro will say sorry water is not  covered. we can offer you 25% off a new one and  must have your camera., you can keep the battery. and all otehr stuff. or they may replace it in full  and simply  make you a customer or lose you as one.

 

FISH

 

 

GoPro
Posts: 10,106

Re: Hero 7 Black - water inside waterproof camera

 

Hi @hardystar24230

 

Let our Support Team take a look at what happened with your camera.

Please reach out to them by phone or chat.

https://gopro.com/help/ContactUs 

 

Thanks!

Ej