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Tourist
Posts: 6

Hero 7 Black videos not working on pc out of Quik app and bad image quality

Hello guys,

 

Today i got my first ever GoPro, it being the Hero 7 Black. As soon as i tried taking some pictures and videos i noticed when using the TV to preview it (through an SD adapter -> usb) that the images are not such a great quality and videos were not working. I read on HEVC and downloaded it on my Windows 10, both a free copy and a 1 euro copy. I downloaded Quik on my laptop so maybe i can view the videos there and indeed i can but the quality just like with the pictures are not so good, i made a few changes i saw on youtube and a blog in protune but still not so great. But the biggest problem is that if i export videos to my laptop i can't play them directly from my laptop, just through Quik. 

 

Thanks in advance everyone,

Have a nice day. :)

GoPro
Posts: 9,511

Re: Hero 7 Black videos not working on pc out of Quik app and bad image quality

 

HI @levents23

 

 

What SD card are you using?

Is your camera up to date to the latest version?

Are you able to share s sample file?

Please note that  Quik for desktop will still copy HEVC files to your computer, but those files may struggle to play back. In general, computers manufactured before 2016 may not handle HEVC files well.

 

For reference: HEVC Explained

 

Thanks!

Ej

Tourist
Posts: 6

Re: Hero 7 Black videos not working on pc out of Quik app and bad image quality

Here's a video i took just now. The quality seems bad to me and those are not default settings as i said, they're settings commonly agreed on as good. The video still doesn't play on my laptop, only green screen with audio and in Quik app the video is laggy, like very laggy, skips 2-3 seconds then blocks then again and so on. I have HEVC installed, running windows 10 on the latest ASUS TUF model 2018 (succesor of ROG) so there aren't any problems hardware-related. Also the video i uploaded is 4k 30fps that as far as i know doesn't use HVEC (the HVEC warning doesn't pop up on my gopro's screen when choosing 30fps, but on 60 it does, although the video is still green on my laptop and only audio playing.

 

Tourist
Posts: 6

Re: Hero 7 Black videos not working on pc out of Quik app and bad image quality

update: apparently i can't upload videos on this website but i uploaded on wetransfer a picture and a video for reference.

 

https://we.tl/t-dUmlCSVOt5

GoPro
Posts: 9,511

Re: Hero 7 Black videos not working on pc out of Quik app and bad image quality

 

Thank you for sharing the file @levents23

What SD card are you using?

The video file seems to be fine when I played it back (using File Explorer).

Are you able to take a screen shot when playing the video which shows the green screen?

Have you also tried other programs to play the video?

 

 

Thanks!
Ej

Tourist
Posts: 6

Re: Hero 7 Black videos not working on pc out of Quik app and bad image quality

I have tried other programs for playback, they're all doing the same green thing with audio in the background.

It would be pointless to upload an image, it's just a simple green solid image. I am using a 128gb Samsung EVO Plus (not the evo "+" the "plus" it's 70mb/s faster).

 

note: i got a different gopro because the box was also hit a little bit so i thought maybe it's internal, the camera's quality is a bit better now but the green image playback is still there so i am unable to play my videos unless i'm on quik

GoPro
Posts: 9,511

Re: Hero 7 Black videos not working on pc out of Quik app and bad image quality

 

Hi @levents23

 

To confirm, the green playback only happens when playing the files through Quik?

What other programs/ applications have you tried?

What is the Quik version installed on your computer?

Let's try to isolate the issue further. Have you tried recording with a lower resolution?

See if the same happens when using TimeLapse video.

 

Thanks!

Ej

 

 

Tourist
Posts: 6

Re: Hero 7 Black videos not working on pc out of Quik app and bad image quality

Hello and happy new year,

 

The green playback happens in windows 10's media player not in Quik, in Quik the video works. Also VLC just displays a black screen and aswell playing the audio in the background.

The only programs i tried are the windows pre-installed video player and VLC.

I tried recording a lower resolution (basically i tried a non-HEVC one just to try and see if HEVC is the problem, even though i have the codecs installed).

I didn't try a timelapse video yet.