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Reply
Hiker
Posts: 11
Accepted Solution

Hero 7 Black upside down when in water

La mi Hero 7 Black quando viene immersa sott'acqua, anche a 5 cm di profondità capovolge autonomamente l'inquadratura a testa in giu o lateralmente. non è sistematico ma molto molto frequente. non capisco se è qualcosa che posso sistemare in autonomia o se è un difetto e devo rivolgermi all'assistenza. 

 

 

when I deep my Hero 7 in the water, even 5 cm, it goes automtically upside down or lateral. It's not sistematically but very frequent. I don't understand if it's something software that I can fix up or if I have to ask for assistance.


Accepted Solutions
Highlighted
Hiker
Posts: 25

Re: Hero 7 Black upside down when in water

[ Edited ]

i had similar issues when using it in water. I even got vertical videos.

The sensor just gets really confused into water.

I used landscape lock feature to workaround the issue.

View solution in original post

Explorer
Posts: 12,213

Re: Hero 7 Black upside down when in water

Agreed. When used in water you should lock the landscape orientation Preferences>Display>Orientation UP and you should also lock the touchscreen.

View solution in original post


All Replies
GoPro
Posts: 10,731

Re: Hero 7 Black upside down when in water

Hi @giampy2121

 

It will be best to lock the screen or lock the camera's orientation.

Let us know how it goes.

 

Thanks!

Ej

Hiker
Posts: 11

Re: Hero 7 Black upside down when in water

first of all thanks for the answer, by the way I don't think it's normal A friend of mine have the same camera and he does't face the same problems. I think that a camera like GoPro, the top tier in this case, have to be able to manage the different environments by itself.

Any people with same problem?
GoPro
Posts: 10,731

Re: Hero 7 Black upside down when in water

Hello @giampy2121

 

Please see if resetting the camera will work.  Reset Camera Settings
If it's still the same, proceed with a manual software update. https://gopro.com/update/
Let us know how it goes.

You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs             

 

Thanks!

Ej

 

Highlighted
Hiker
Posts: 25

Re: Hero 7 Black upside down when in water

[ Edited ]

i had similar issues when using it in water. I even got vertical videos.

The sensor just gets really confused into water.

I used landscape lock feature to workaround the issue.

Explorer
Posts: 12,213

Re: Hero 7 Black upside down when in water

Agreed. When used in water you should lock the landscape orientation Preferences>Display>Orientation UP and you should also lock the touchscreen.
Hiker
Posts: 11

Re: Hero 7 Black upside down when in water

Hello everybody, thanks for the advices. Tomorrow I will try this solution and I'll come back to let you know.

Thanks!
GoPro
Posts: 10,731

Re: Hero 7 Black upside down when in water

Sure @giampy2121

Feel free to post back.

 

Thanks!
Ej