05-15-2019 09:45 AM
There are times that when I turn off my hero7black, it looks the system is off but the screen is still on, the touch screen is unresponsive so i think the system is off. When I try to turn it off again(hold power button 8 secs) , it just turns on with touchscreen responsive like normal.
My camera fw is up to date, sd just formatted and I'm using a recommended sd card.
Pls GoPro have some FW updates to fix this issue, I'm losing confidence on using the camera, where i know it will just freeze.
Btw. I turned off auto low light, manually updated, i turn off wireless connection when i don't use it(i noticed gopro freeze a lot when wireless connection is on), still issue won't get resolved.
05-15-2019 09:55 AM
If re-flashing the software does not clear out the issue, please reach out to our Support Team to move forward with this concern.
They are available by phone or chat. https://gopro.com/help/ContactUs
Let them know of the steps taken so far and please have your camera's serial number and proof of purchase ready.