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Hiker
Posts: 12

Hero 7 Black turning off issue

Hello have another issue on my hero7black (aside from freezing issue).
There are times that when I turn off my hero7black, it looks the system is off but the screen is still on, the touch screen is unresponsive so i think the system is off. When I try to turn it off again(hold power button 8 secs) , it just turns on with touchscreen responsive like normal.
My camera fw is up to date, sd just formatted and I'm using a recommended sd card.

Pls GoPro have some FW updates to fix this issue, I'm losing confidence on using the camera, where i know it will just freeze.

Btw. I turned off auto low light, manually updated, i turn off wireless connection when i don't use it(i noticed gopro freeze a lot when wireless connection is on), still issue won't get resolved.
GoPro
Posts: 7,697

Re: Hero 7 Black turning off issue

Hi @shotsofredmist

 

If re-flashing the software does not clear out the issue, please reach out to our Support Team to move forward with this concern.

They are available by phone or chat. https://gopro.com/help/ContactUs

Let them know of the steps taken so far and please have your camera's serial number and proof of purchase ready.
 

 

Thanks!

Ej