Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-341577%22%20slang%3D%22en-US%22%3EHero%207%20Black%20turning%20off%20issue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-341577%22%20slang%3D%22en-US%22%3EHello%20have%20another%20issue%20on%20my%20hero7black%20(aside%20from%20freezing%20issue).%3CBR%20%2F%3EThere%20are%20times%20that%20when%20I%20turn%20off%20my%20hero7black%2C%20it%20looks%20the%20system%20is%20off%20but%20the%20screen%20is%20still%20on%2C%20the%20touch%20screen%20is%20unresponsive%20so%20i%20think%20the%20system%20is%20off.%20When%20I%20try%20to%20turn%20it%20off%20again(hold%20power%20button%208%20secs)%20%2C%20it%20just%20turns%20on%20with%20touchscreen%20responsive%20like%20normal.%3CBR%20%2F%3EMy%20camera%20fw%20is%20up%20to%20date%2C%20sd%20just%20formatted%20and%20I'm%20using%20a%20recommended%20sd%20card.%3CBR%20%2F%3E%3CBR%20%2F%3EPls%20GoPro%20have%20some%20FW%20updates%20to%20fix%20this%20issue%2C%20I'm%20losing%20confidence%20on%20using%20the%20camera%2C%20where%20i%20know%20it%20will%20just%20freeze.%3CBR%20%2F%3E%3CBR%20%2F%3EBtw.%20I%20turned%20off%20auto%20low%20light%2C%20manually%20updated%2C%20i%20turn%20off%20wireless%20connection%20when%20i%20don't%20use%20it(i%20noticed%20gopro%20freeze%20a%20lot%20when%20wireless%20connection%20is%20on)%2C%20still%20issue%20won't%20get%20resolved.%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-341577%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO7%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
Reply
Hiker
Posts: 12

Hero 7 Black turning off issue

Hello have another issue on my hero7black (aside from freezing issue).
There are times that when I turn off my hero7black, it looks the system is off but the screen is still on, the touch screen is unresponsive so i think the system is off. When I try to turn it off again(hold power button 8 secs) , it just turns on with touchscreen responsive like normal.
My camera fw is up to date, sd just formatted and I'm using a recommended sd card.

Pls GoPro have some FW updates to fix this issue, I'm losing confidence on using the camera, where i know it will just freeze.

Btw. I turned off auto low light, manually updated, i turn off wireless connection when i don't use it(i noticed gopro freeze a lot when wireless connection is on), still issue won't get resolved.
GoPro
Posts: 10,106

Re: Hero 7 Black turning off issue

Hi @shotsofredmist

 

If re-flashing the software does not clear out the issue, please reach out to our Support Team to move forward with this concern.

They are available by phone or chat. https://gopro.com/help/ContactUs

Let them know of the steps taken so far and please have your camera's serial number and proof of purchase ready.
 

 

Thanks!

Ej