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Tourist
Posts: 4

Hero 7 Black shuts off while recording 4k video

My GoPro Hero 7 Black shuts off while recording 4k 24fps footage to a SanDisk 256GB Extreme microSDXC UHS-I Memory Card (SDSQXA1-256G-GN6MA.) It’s not a disk space limitation issue, nor is it a battery problem since it’s plugged into a wall outlet. What can I do to prevent this from happening? Should I disable wifi? Turn off stabilization? Is it possible that recording in an environment with temperatures exceeding 80 degrees would cause the camera to fail? Is it somehow safer to use battery power instead of tethering it to the wall? Please help me understand why this is happening and what I can do to fix.
GoPro
Posts: 8,992

Re: Hero 7 Black shuts off while recording 4k video

Hi @noblealp23068

 

Did you notice if there was a prompt on the camera about a thermal shut down?

For long recordings or if using an external power source, other users suggest removing the battery and letting the camera run off the external power source.

Let us know how it goes.

 

Thanks!

Ej

Tourist
Posts: 4

Re: Hero 7 Black shuts off while recording 4k video

Thanks for the reply @aragon1006! Unfortunately, I didn't see a thermal shutdown prompt or any other error/communication that might have helped me understand the issue. I was controlling the camera remotely via wifi and was only alerted to the possibility of a problem by noticing the iPhone app's refusal to re-connect to the GoPro's wifi network some time after the recording was initiated. It was my first time operating the camera remotely, and at the time I presumed/hoped it was a network communication issue. Sadly, it turned out to be something more significant. 

 

Does the Hero 7 produce and record activity logs? I'll try removing the battery for the next long shoot, but I'd like to find out exactly what happened in this instance if at all possible. 

GoPro
Posts: 8,992

Re: Hero 7 Black shuts off while recording 4k video

Hi @noblealp23068

 

We do not have a way to access your camera's activity.

 

Let us know how it goes with your next shoot.

 

Thanks!
Ej