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Tourist
Posts: 3
Accepted Solution

Hero 7 Black not responding to touches

My GoPro Hero 7 will sometimes not respond to my touch towards the right side of the screen. For instance, if I try to enable the screen lock by swiping down on the screen, when I press the lock button it will act like it touched the button next to it. Also, when I try to change the aspect ratio, I literally have to spam the button for like 10 seconds before it will do anything. I have noticed sometimes it acts a little weird when navigating settings menus as well. The camera was purchased new back in May and hasn't even been outside yet! I also have the latest software update that is avaliable. What shoud I do?


Accepted Solutions
Highlighted
GoPro
Posts: 7,959

Re: Hero 7 Black not responding to touches

Thank you for going through the recommended steps, @dillonm6701. Since the issue persists, let our Support team help. You may reach them by phone or chat through https://gopro.com/help/ContactUs . Be sure to have access to your camera when you connect with the team. You may also direct them to this thread for reference on which troubleshooting steps have already been taken. Thanks!

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All Replies
GoPro
Posts: 9,664

Re: Hero 7 Black not responding to touches

Hi @dillonm6701

 

Please see if resetting the camera will work.  Reset Camera Settings
If it's still the same, proceed with a manual software update. https://gopro.com/update/
Let us know how it goes.

 

Thanks!

Ej

Tourist
Posts: 3

Re: Hero 7 Black not responding to touches

Hi @aragon1006, thanks for helping me. I tried a rectory reset and also a manual update and the same problem still occurs. Any suggestions? Thanks

Highlighted
GoPro
Posts: 7,959

Re: Hero 7 Black not responding to touches

Thank you for going through the recommended steps, @dillonm6701. Since the issue persists, let our Support team help. You may reach them by phone or chat through https://gopro.com/help/ContactUs . Be sure to have access to your camera when you connect with the team. You may also direct them to this thread for reference on which troubleshooting steps have already been taken. Thanks!

Tourist
Posts: 3

Re: Hero 7 Black not responding to touches

Will do, thanks!