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Tourist
Posts: 3

Re: Hero 7 Black keeps turning on by itself

I had previously manually installed the update and I never did have wifi on, however running equipment without it's features so it runs correctly doesn't really seem like a fix... I reset the camera to factory after manually installing again and turned off wake on voice and so far so good but it never was consistant so only time will tell.

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Sightseer
Posts: 1

Re: Hero 7 Black keeps turning on by itself

When I read that turning off autoload cured the problem went straight to the preferences... It was already off so that is not the answer...
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Sightseer
Posts: 1

Re: Hero 7 Black keeps turning on by itself

Here I am, almost a year later (and several years later, from the looks of the search results), with the exact same problem on a brand new Hero 7 Silver. Yes, I've updated the firmware, and I'm on the latest version. 

 

It is ludicrous to think that after all this time, the only solution is to turn off the connectivity in the camera. I can't believe what a pathetic software design decision this is. If the software I wrote made this much sense, I'd be on the streets eating from a dumpster.

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GoPro
Posts: 20,097

Re: Hero 7 Black keeps turning on by itself

Hi @hopkr

 

If you haven't yet, please reach out to our Support Team for further assistance.

You may submit a request for a callback through https://gopro.com/help/ContactUs, or initiate a chat conversation with one of our representatives.
 

Thanks!

Ej

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Tourist
Posts: 5

Re: Hero 7 Black keeps turning on by itself

I have the same issue! Keeps turning on an recording for 8mins 20 secs. Wife freaking out!
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GoPro
Posts: 20,097

Re: Hero 7 Black keeps turning on by itself

Hi @djhtaylor

 

Were you able to go through the steps suggested above?

If it's still the same, please let our Support Team know through https://gopro.com/help/ContactUs

 

Thanks!

Ej

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Tourist
Posts: 5

Re: Hero 7 Black keeps turning on by itself

Just turned off voice and auto load and done a factory reset. will see if it records anything tonight
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GoPro
Posts: 9,989

Re: Hero 7 Black keeps turning on by itself

@djhtaylor, let us know how it goes.