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Tourist
Posts: 5
Accepted Solution

Hero 7 Black help for a beginner

[ Edited ]

I bought a Hero 7 Black a couple of months ago. My issue is that, while taking photos is fine, any video I have recorded is horribly choppy. Even if the video is recorded while the camera is sitting on the desk, the video looks like it is all over the place. I got better quality video using my friend's old 3+ silver model. 

 

First question is - should the video look ok in the camera preview? It's choppy there too, as well as in the app on my iPhone X, and on my laptop in Adobe Premiere Rush.

 

Second question is - how do I fix this? I have made sure camera is up to date. I am using a recommended SD card. I have tried reducing the resolution/frame rate. Nothing has helped. I don't have many options in terms of upgrading my computer. Please keep any recommended solutions suitable for a non-expert in IT matters ;)


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Tourist
Posts: 5

Re: Hero 7 Black help for a beginner

[ Edited ]

Ok, so I just tried turning OFF the stabilisation, and it's recording fine now, go figure. The one setting I hadn't tried changing, urgh.

 

Hopefully I will get to use it horse riding tomorrow and give it a real test.

 

I will still do the manual update tonight.

View solution in original post


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Adventurer
Posts: 12,928

Re: Hero 7 Black help for a beginner

go to dropbox load the clip show us.    can you do that?

 

 

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Explorer
Posts: 12,962

Re: Hero 7 Black help for a beginner

Dropbox would be best, as you can upload the original file and no processing will be done to it, however, if you do not have this option, you can also upload to YouTube and post the video here.
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Adventurer
Posts: 12,928

Re: Hero 7 Black help for a beginner

Choppiness  should not happen on the camera, but I did see a video of  some one in a car that had chopiness   so  I would say  sd card but before WE (Dan and I jump) more info is needed.

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GoPro
Posts: 16,126

Re: Hero 7 Black help for a beginner

You may also check: How to Correct Choppy or Broken Up Playback

 

Thanks!

Ej

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Tourist
Posts: 5

Re: Hero 7 Black help for a beginner

https://www.dropbox.com/s/a9uoboxpw7d3hoy/GH010066.MP4?dl=0

 

This was taken with default set up straight out of the box. It is typical of what is happening. If I preview in the camera, it looks like this.

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GoPro
Posts: 16,126

Re: Hero 7 Black help for a beginner

Hi @janines2188

 

 

Thanks for sharing a sample file.

Try resetting the camera to its factory settings

If it's still the same, re-flashing the software is the next step.

Please refer to this link and follow "Update your camera manually".

 

Let us know how it goes.

 

 

Regards,

Ej

 

 

 

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Tourist
Posts: 5

Re: Hero 7 Black help for a beginner

Thanks Ej. I have restored to factory settings and it is still the same. I will have to do the manual update tonight, as my work laptop doesn't have a card reader, so will report in after that (NB: I'm in NZ so my timezone won't be in synch with you guys)