Hero 7 Black hangs often

[rameshn8]

After about 10 mins of off and on use, the camera hangs. The off/on switch is also unresponsive. So I have to open the battery cover, remove and reinstall the battery before it will re-start. I’m using a 32gb Sandisk Extreme and I have bought a spare battery(original of course). The issue happens with both batteries. Please let me know how I can get support from your local dealer in Malaysia.

[robert1326 · Accepted solution]

hi,

here is a community of GoPro enthusiasts... 

so

1....is the microSD card in the list of tested/recommended for hero7? 

https://gopro.com/help/articles/block/microSD-Card-Considerations

2. try a manual update to 1.61, the latest firmware.

use this link for manual update, from desktop...

https://gopro.com/update/hero7-black

follow the "manual update link"

the serial number you can find it from camera menu, no need to struggle to read as they say...

Preferences > About > Camera Info > serial number

copy the zip, unzip-it

copy the 3 files in a fresh formatted microSD card under an "UPDATE" folder

introduce the microSD card in the camera.

be sure you have enough battery >50% let's say.

power it on.

wait for the upgrade to finish.

format the card again from camera menu:

Reset > Format > SD card

and you are good to go...

just me,

robert

[robert1326 · Accepted solution]

hi,

here is a community of GoPro enthusiasts... 

so

1....is the microSD card in the list of tested/recommended for hero7? 

https://gopro.com/help/articles/block/microSD-Card-Considerations

2. try a manual update to 1.61, the latest firmware.

use this link for manual update, from desktop...

https://gopro.com/update/hero7-black

follow the "manual update link"

the serial number you can find it from camera menu, no need to struggle to read as they say...

Preferences > About > Camera Info > serial number

copy the zip, unzip-it

copy the 3 files in a fresh formatted microSD card under an "UPDATE" folder

introduce the microSD card in the camera.

be sure you have enough battery >50% let's say.

power it on.

wait for the upgrade to finish.

format the card again from camera menu:

Reset > Format > SD card

and you are good to go...

just me,

robert