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Tourist
Posts: 4
Accepted Solution

Hero 7 Black, front screen is black but still records. Tried update, removing/reinserting battery/sd

The large screen on myGopro Hero 7 Black has stopped working entirely, the camera still turns on because I can access it through the gopro app to view the screen/ can look at small screen on camera and the red light. I have updated the camera, removed and reinserted the battery and also tried a different sd card.

 

I have surfed twice with this camera, which was months ago.

Recently I have been filming skateboarding with it and it has not taken any direct hits.

 

Please can I have some help, this is getting frustrating.

 

Cheers, Zion


Accepted Solutions
Explorer
Posts: 11,688

Re: Hero 7 Black, front screen is black but still records. Tried update, removing/reinserting batter

[ Edited ]

There is a small spot between the battery and SD slot where trying to incorrectly insert the card can cause the issue. It's possible one of your friends accidentally did this. In any case, it's not something GoPro can/will fix, but you should contact them to find out what your options are. It is possible to disassemble the camera to check for loose/disconnected cables and even replace the rear LCD (when purchased from 3rd party), but you really should contact GoPro before even considering this as an option. Start up a Chat with GoPro support and then let us know how it goes. https://gopro.com/help/ContactUs

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All Replies
GoPro
Posts: 2,807

Re: Hero 7 Black, front screen is black but still records. Tried update, removing/reinserting bat...

@ziong83565, sorry to hear about the trouble. Ensure that the SD card isn't inserted between the SD card slot and the battery. Doing so can put pressure on the back of the touch display. 

 

If this isn't the case and the rear LCD touch screen display on your HERO7 Black appears blank, you can try to perform a manual update. Follow the manual update instructions specified on this article: Software Update Instructions for HERO7 Cameras

 

If the issue persists, our Support team will be able to assist you with the next steps. You may reach them by phone or live chat through https://gopro.com/help/ContactUs.

Explorer
Posts: 11,688

Re: Hero 7 Black, front screen is black but still records. Tried update, removing/reinserting batter

The screen going out is usually due to an improperly inserted SD card.
Adventurer
Posts: 9,238

Re: Hero 7 Black, front screen is black but still records. Tried update, removing/reinserting batter

Lets back up to the problem, like @danielr15  said.  what happened, when you moved the sd card,  was it pushed in fast  hard to get in, or simply let  sit in... this is important to understand why the screen went out.

Tourist
Posts: 4

Re: Hero 7 Black, front screen is black but still records. Tried update, removing/reinserting batter

Cheers Daniel and Fishy,
The SD card slides in smoothly, even where there is no SD card inserted the problem persists. I can't recall pushing the card in too fast or it being difficult. My friends have filmed me a couple of times with their own cards, if they have jammed it in too hard is it fixable?
Thanks again,
Zion
Explorer
Posts: 11,688

Re: Hero 7 Black, front screen is black but still records. Tried update, removing/reinserting batter

[ Edited ]

There is a small spot between the battery and SD slot where trying to incorrectly insert the card can cause the issue. It's possible one of your friends accidentally did this. In any case, it's not something GoPro can/will fix, but you should contact them to find out what your options are. It is possible to disassemble the camera to check for loose/disconnected cables and even replace the rear LCD (when purchased from 3rd party), but you really should contact GoPro before even considering this as an option. Start up a Chat with GoPro support and then let us know how it goes. https://gopro.com/help/ContactUs

Tourist
Posts: 4

Re: Hero 7 Black, front screen is black but still records. Tried update, removing/reinserting batter

I just had a talk with a member of support team, it appears that the screen was indeed damaged by incorrect SD insertion. Once I find my receipt I will see what I can sort out with a potential replacement.
Cheers,
Zion
Adventurer
Posts: 9,238

Re: Hero 7 Black, front screen is black but still records. Tried update, removing/reinserting batter

[ Edited ]

Now that we know that you did not force the card.  When the camera was handed back to you from the friends,  you were ethe last one using?  And the next time yoyu went to turn on this was when the screen gave.

 

1 Do not attempt to open the camera 

A) will Void your warranty.

B) and  no longer be waterproof.

 

If out of warranty and in a Supersuit then I do what @danielr15  mentions if you got the skills.

 

We do need to know if you are in Warranty, Cheers, means you are Over seas  and have a 2 year warranty  I suggest like @danielr15  said contact GoPro, the options are what they Offer.   

 

Is there a fix to  the screen:  Do you see any light in a low lit room from the back of the camera?  No. then  at least the camera works then stopped working and the option would be take a loss and sell if out of warranty, or see waht hte trade up will offer but I contact gopro and discuss what thy cando for the replacement of acamera, WE have no idea of your purchase date.

 

Have a bill of sale ready  so you can   send over , when asked, a photo ready, and  all your info clear.  You will be taken care of and No Dan and I are not employees we read, share what we learned, over time.

 

FISH

 

Added note what  is left out, we never know but that leads to your issue  improper insertion, go-figure .