Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Tourist
Posts: 4

Hero 7 Black freezes when Recording

[ New ]

Was out shooting video (1080p / 30fps / Hypersmooth on / Protune off) and one clip I was recording the video got to 6:31 and the camera froze up.. no buttons would work.   Had to remove the battery and reinsert the battery to get the camera to work again.   This is the first instance of this behavior I have seen in this camera.  I am using a GoPro recommended SD Card for this camera.

Adventurer
Posts: 13,684

Re: Hero 7 Black freezes when Recording

[ New ]

What exact card is it,  please offerthat info then just hte recommended card and did you fully format it .  how did you format   let us know hte step by step

Tourist
Posts: 4

Re: Hero 7 Black freezes when Recording

[ New ]
Sandisk Extreme MICROSDXC 64GB 90MB/S Flash Memory Card (SDSQXNE-064G-AN6MA)

I formatted the SD Card through the GoPro Camera's menu.
Adventurer
Posts: 13,684

Re: Hero 7 Black freezes when Recording

[ New ]

the sandisk extreme card write speed is 60mb. try  thecomputer and do a full format. you may need the extreme plus cards .format.png

Sightseer
Posts: 2

Re: Hero 7 Black freezes when Recording

[ New ]

I get the same issues, but not when it's recording a video generally, but when it's in sleep or with the screen on and I'm about to start recording, menu's completely lock up, nothing responds, just have to pull battery.

 

GoPro
Posts: 18,696

Re: Hero 7 Black freezes when Recording

[ New ]

Hello @benjaminwt. Freezing is an indication of an issue wither with the firmware or the SD card being used in the camera. Make sure that your camera is updated to the latest firmware version, and that you are using a recommended SD card like ones on this list https://gopro.com/help/articles/block/microSD-Card-Considerations . There are troubleshooting steps here https://gopro.com/help/articles/solutions_troubleshooting/Camera-Freezes-Up that should resolve the issue. Let us know how it goes. 

Hiker
Posts: 32

Betreff: Hero 7 Black freezes when Recording

[ New ]
Hello ... I also had freeze problem ... my soulution was , turn restlight off in video settings ... maybe it helps ...

https://youtu.be/mIl6q3UEqD8