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Sightseer
Posts: 1
Accepted Solution

Hero 7 Black - error when trying to update

I just got a new Hero 7 Black GoPro, when i was trying to set it up i first had an issue with a Simcard. it would not formate to my GoPro.

i had to use one from my father's who also go a GoPro.

after I incerted the simcard , tried to update it all through the App. it would pop up with an error , saying to try agian. i would try again but still no luck. how do i fix this issue


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GoPro
Posts: 5,862

Re: Hero 7 Black - error when trying to update

 

Hi @leahgrimm01,

 

Please try to reformat the SD card first. 

After that reset the camera. 

 

After that try to pair the camera again. 

If issue persist please update the camera manually.

 

https://gopro.com/help/articles/how_to/software-update-instructions-for-hero7-cameras

 

Thanks,

-Jay 

View solution in original post


All Replies
Highlighted
GoPro
Posts: 5,862

Re: Hero 7 Black - error when trying to update

 

Hi @leahgrimm01,

 

Please try to reformat the SD card first. 

After that reset the camera. 

 

After that try to pair the camera again. 

If issue persist please update the camera manually.

 

https://gopro.com/help/articles/how_to/software-update-instructions-for-hero7-cameras

 

Thanks,

-Jay 

Highlighted
Hiker
Posts: 13

Re: Hero 7 Black - error when trying to update

Turn this on in the app: Download Updates Over Cellular.

When i do that, it workes perfekt..