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Sightseer
Posts: 4

Re: Hero 7 Black doesn't turn On

Me pasa lo mismo pero con la white, tuviste solucion? el equipo de go pro no sirve de nada! Yo la mande a reparar con ellos y la mandaron igual

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GoPro
Posts: 15,313

Re: Hero 7 Black doesn't turn On

Hello @tomv20 and @epichero14467. Sorry to hear about the trouble. If you have already gone through recommended troubleshooting steps including manually updating the firmware, using one of the recommended SD cards here and resetting camera (and Grip) and the issue persists, it would be best to get in touch with our Support team so they can help you with the next steps. You may reach the team by phone or chat through https://gopro.com/help/ContactUs . Let us know how it works out. 

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Tourist
Posts: 7

Re: Hero 7 Black doesn't turn On

Of course I tried all these steps. Spent a fortune on 3 compatible SD cards. But ALL THREE GOPRO's HAVE THE SAME PROBLEMS! So I have little expectation on what customer support can do. 

 

I'm selling mine, going back to the Sony FDR-X3000 which never let me down.

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Tourist
Posts: 7

Re: Hero 7 Black doesn't turn On

When "recording" a video with ANY OF MY THREE GoPro Hero 7's, this is what often happens.

Interesting bit starts at 10:56:

 

https://www.youtube.com/watch?v=V4NIuw_ELJo&t=10m56s

A warning in advance. No big catches. See my previous video for that. Do you want to enjoy fishing? Then you are of course very welcome! I go on the local ca...
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GoPro
Posts: 18,670

Re: Hero 7 Black doesn't turn On

Hi @tomv20

 

Thanks for sharing the file.

If the suggested steps does not take care of the issue, please reach out to our Support Team.

https://gopro.com/help/ContactUs

 

 

Regards,

Ej

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Tourist
Posts: 7

Re: Hero 7 Black doesn't turn On

[ Edited ]

Ok, I tried manual update (with emphasis on MANUAL, so not through GoPro Quick), and started using the GoPro Super Suit (as recommended by GoPro support), and it seems that the problem is solved (although I only had one recording session). Will keep posting my findings here. Unfortunately buying two Super Suits was pretty expensive. My Sony FDR300 never has any problems, even in much, much colder weather.

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GoPro
Posts: 18,670

Re: Hero 7 Black doesn't turn On

Thanks @tomv20

 

We look forward to your next update.

 

Regards,

Ej

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Tourist
Posts: 7

Re: Hero 7 Black doesn't turn On

Did a second day of filming using the supersuit. I didn't experience the usual issues. GoPro froze on me once though, but recovered by turning it on and off. I didn't fillm in 4k 50 though, but in 2.7k. Will try the 4k next time, since I have a gut feeling that might impact stability.