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Tourist
Posts: 5
Accepted Solution

Hero 7 Black does not power on

Hi,
my hero 7 black does not power on anymore.
The red led is sometimes flickering when trying to load the gopro.
How can I contact support. I am in holiday and can not phone. Is it possible to write an email or phone via whatsup?

Best regards,
Stefan

Accepted Solutions
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GoPro
Posts: 9,260

Re: Hero 7 Black does not power on

@stefanr7342, sorry to hear about the trouble. The power issue in the camera can be related to either the charging fault, charging cable, battery problem, or the camera itself. Here are some troubleshooting suggestions that will help resolve this issue: https://gopro.com/help/articles/solutions_troubleshooting/hero7-will-not-power-on
 
If the issue persists, our Support team will be able to assist you with the next steps. You may reach them by phone or live chat through https://gopro.com/help/ContactUs. 

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Highlighted
GoPro
Posts: 9,260

Re: Hero 7 Black does not power on

@stefanr7342, sorry to hear about the trouble. The power issue in the camera can be related to either the charging fault, charging cable, battery problem, or the camera itself. Here are some troubleshooting suggestions that will help resolve this issue: https://gopro.com/help/articles/solutions_troubleshooting/hero7-will-not-power-on
 
If the issue persists, our Support team will be able to assist you with the next steps. You may reach them by phone or live chat through https://gopro.com/help/ContactUs.