Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-255980%22%20slang%3D%22en-US%22%3EHero%207%20Black%20date%20loss%20on%20battery%20removed%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-255980%22%20slang%3D%22en-US%22%3E%3CP%3ENot%20sure%20if%20anyone%20else%20is%20having%20this%20issue%20but%20lately%20my%20Hero%207%20Black%20losses%20it's%20date%20and%20time%2C%20resets%20back%20to%2001%2F01%2F2016%2000%3A00%20when%20I%20remove%20the%20battery%20to%20recharge%20it.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20a%20Hero%205%20Black%20that%20I%20do%20the%20exact%20same%20process%2C%20the%20battery%20is%20removed%20for%20the%20same%20period%20of%20time%2C%20on%20a%20daily%20bases%20and%20it's%20not%20an%20issue.%20The%20battery%20is%20either%20removed%20overnight%20or%20during%20the%20day%20while%20I'm%20at%20work%2C%20anywhere%20between%204%20and%2012%20hours.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-255980%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO7%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-255988%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20Black%20date%20loss%20on%20battery%20removed%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-255988%22%20slang%3D%22en-US%22%3E%3CP%3EDepends%20on%20how%20long%20the%20battery%20is%20removed.%20Over%20night%2C%20both%20my%20Hero%207%20and%204%20lose%20the%20time.%20Seems%20to%20be%20normal%20behavior%20-%20some%20capacitor%20may%20be%20drained%20after%20that%20time.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-256029%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20Black%20date%20loss%20on%20battery%20removed%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-256029%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20the%20same%20problem%20on%20Hero6%20and%20Hero7%20Black.%20Is%20this%20an%20issue%20or%20normal%20behavior%20%3F%26nbsp%3BHope%20this%20will%20be%20fixed%20soon%20because%20I%20hate%20to%20set%20up%20date%20and%20time%20on%20all%20cameras%20when%20i%20want%20to%20use%20them.%26nbsp%3B%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-256090%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20Black%20date%20loss%20on%20battery%20removed%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-256090%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20everyone%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThe%20camera%20date%20and%20time%20resets%20if%20the%20camera%20experiences%20a%20drain%20or%20if%20the%20battery%20is%20removed%20for%20an%20extended%20period%20of%20time%20(about%208%20hours).%20Simply%20removing%20the%20camera%20battery%20and%20replacing%20it%20right%20away%20should%20keep%20the%20time%20and%20date%20set.%20If%20this%20is%20not%20what%20you%20are%20observing%20though%2C%20a%20manual%20update%20should%20do%20a%20fix.%20Please%20let%20us%20know%20how%20it%20is%20on%20your%20end.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%26nbsp%3B%3CBR%20%2F%3E%20Marius%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-258236%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20Black%20date%20loss%20on%20battery%20removed%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-258236%22%20slang%3D%22en-US%22%3E%3CP%3EThanks%26nbsp%3BMarius%2C%20that%20seems%20to%20be%20the%20situation%2C%20not%20sure%20if%20the%20capacity%20of%20the%20onboard%20power%20is%20less%20than%20the%20older%20cameras%20but%20it's%20just%20something%20for%20me%20to%20be%20aware%20of%20and%20adjust%20my%20process%20slightly.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-267807%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20Black%20date%20loss%20on%20battery%20removed%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-267807%22%20slang%3D%22en-US%22%3E%3CP%3EGPS%20has%20the%20current%20date%20%26amp%3B%20time%20in%20the%20signal.%20Since%20the%20Hero7%20has%20GPS%2C%20why%20is%20GoPro%20requiring%20each%20user%20to%20set%20the%20date%2Ftime%20rather%20than%20defaulting%20to%20sync%20the%20time%20from%20GPS%3F%20I%20pull%20batteries%20to%20prevent%20drain%2C%20so%20will%20never%20have%20the%20right%20date...%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-271466%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20Black%20date%20loss%20on%20battery%20removed%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-271466%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F81641%22%20target%3D%22_blank%22%3E%40foggyhero73250%3C%2FA%3E%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThis%20would%20be%20a%20great%20feature.%20At%20this%20time%20though%2C%20the%20camera%20is%20not%20designed%20to%20work%20that%20way.%20But%2C%20if%20the%20time%20on%20the%20camera%20is%20not%20in%20sync%2C%20connecting%20the%20camera%20to%20the%20app%20will%20detect%20such%20and%20the%20app%20will%20provide%20an%20option%20to%20set%20the%20time.%20We%20will%20definitely%20pass%20your%20feedback%26nbsp%3Balong%20to%20the%20team%20for%20future%20consideration.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%20regards%2C%26nbsp%3B%3CBR%20%2F%3E%20Marius%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-300452%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20Black%20date%20loss%20on%20battery%20removed%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-300452%22%20slang%3D%22en-US%22%3E%3CP%3EHave%20the%20same%20issue%20with%20my%20new%20Hero%207%20(Black)%3A%20It%20seems%2C%20that%20this%20%22inner%22%20calendar%20isn't%20working%20and%20doesn't%20matter%20if%20the%20battery%20is%20inside%20or%20not.%20Before%20I%20move%20out%20for%20a%20clip-session%20I%20have%20to%20reconnect%20my%20cam%20to%20my%20pc%20via%20quink.%20The%20new%20date%20is%20set%20and%20will%20be%20kept%20until%20I%20reconnect%20it%20again.%20The%20battery%20is%20low%20after%20the%20session%20but%20not%20empty.%20I%20change%20the%20battery%20in%20a%20few%20seconds%20and%20never%20leave%20it%20without%20a%20battery%26nbsp%3Binside.%20Haven't%20had%20this%20problem%20with%20all%20my%20gopro%26nbsp%3B1-6%20before....%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-343319%22%20slang%3D%22fr-FR%22%3ERe%3A%20Black%20Hero%207%20Black%20Date%20Loss%20On%20Battery%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-343319%22%20slang%3D%22fr-FR%22%3E%3CP%3EHello%20Marius%2C%3C%2FP%3E%3CP%3E%3CBR%20%2F%3EI%20have%20exactly%20the%20same%20problem.%20For%20my%20part%2C%20the%20date%20is%20reinitialized%20instantly%20even%20if%20the%20camera%20has%20no%20battery%20for%20a%20very%20short%20time.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThen%2C%20if%20I%20import%20the%20videos%20and%20photos%20on%20my%20computer%2C%20all%20media%20are%20with%20the%20wrong%20date%20which%20makes%20me%20a%20huge%20job%20of%20classification%20by%20date%20because%20I%20want%20to%20keep%20my%20videos%20in%20chronological%20order.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20would%20like%20to%20know%20how%20the%20software%20works%20with%20date%20reading.%20Let%20me%20explain%3A%20If%20I%20change%20the%20date%20of%20the%20file%20in%20windows%2C%20the%20GoPro%20Quick%20does%20not%20see%20the%20difference.%20Also%2C%20if%20I%20take%20a%20file%20and%20move%20it%20to%20the%202019-04-30%20folder%20(for%20example)%20The%20file%20will%20remain%20in%202014-01-01.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ECan%20you%20help%20me%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E1.%20Is%20there%20a%20way%20to%20counter%20everything%3F%20Should%20I%20change%20the%20date%20of%20the%20media%20before%20the%20import%3F%3C%2FP%3E%3CP%3E2.%20How%20does%20GoPro%20Quick%20work%20at%20the%20chosen%20date%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIf%20I%20change%20the%20date%20of%20the%20camera%20before%20importing%2C%20all%20my%20files%20become%20with%20the%20correct%20dates.%20However%2C%20if%20for%20some%20unknown%20reason%20my%20camera%20does%20not%20download%20anymore%20and%20I%20forgot%20to%20download%20with%20the%20SD%20card%20directly%20into%20my%20computer%2C%20I%20have%20no%20way%20to%20change%20the%20dates%20other%20than%20to%20click%20each%20media%20and%20change%20them%20one%20to%20a...%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHoping%20to%20get%20advice%20and%20help%20other%20people%20at%20this%20level%20...%20very%20laborious%20work.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EPhilippe%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-343646%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20Black%20date%20loss%20on%20battery%20removed%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-343646%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F102722%22%20target%3D%22_blank%22%3E%40philthenoise%3C%2FA%3E%2C%3CBR%20%2F%3E%20%3CBR%20%2F%3E%20Quik%20for%20Desktop%20will%20save%20the%20contents%20based%20on%20the%20date%20they%20were%20taken.%20The%20camera%20itself%26nbsp%3Bwill%20send%20the%20directive%20to%20the%20microSD%20card%20when%20recording%20a%20video%20or%20capturing%20a%20photo.%20That%20being%20said%2C%20the%20date%20that's%20currently%20set%20in%20the%20settings%20of%20the%20camera%20will%20be%20written%20onto%20each%20file.%26nbsp%3BReformatting%20the%20SD%20card%20before%20each%20shoot%20is%20great%20and%20highly%20recommended%2C%20but%20long%20periods%20of%20dormancy%20or%20letting%20the%20camera's%20battery%20drained%2Fremoved%26nbsp%3Bfor%20a%20long%20time%20can%20cause%20date%2Ftime%20settings%20to%20reset.%20I%20suggest%26nbsp%3Bto%20check%20those%20settings%20before%20you%20start%20recording%20again.%3CBR%20%2F%3E%20%3CBR%20%2F%3E%20If%20the%20date%2Ftime%20is%20different%20from%20what%20is%20set%20on%20your%20computer%2C%20Quik%20for%20Desktop%20will%20prompt%20you%20to%20adjust%20the%20date%2Ftime%20of%20your%20media%20files.%20This%20can%20be%20done%20by%20using%20the%20steps%20indicated%20in%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fhow_to%2FHow-to-Adjust-Media-Date-from-Quik-for-desktop%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ethis%20article%3C%2FA%3E.%3CBR%20%2F%3E%20%3CBR%20%2F%3E%20Kind%20Regards%2C%3CBR%20%2F%3E%20Ann%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-346394%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20Black%20date%20loss%20on%20battery%20removed%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-346394%22%20slang%3D%22en-US%22%3E%3CP%3EI%20hope%20you%20vierw%20that%20as%20a%20bug.%26nbsp%3B%20I%20do%20Kayak%20fishing%20and%20as%20soon%20as%20the%20battery%20runs%20out%2C%20the%20camera%20shuts%20off%2C%20and%20I%20replace%20it%20within%202%20minutes.%26nbsp%3B%20Unfortunately%20on%20all%20of%20my%20videos%20the%20date%2Ftime%20is%20incorrect%20because%20the%20camera%20loses%20the%20date%20time.%26nbsp%3B%20If%20the%20camera%20loses%20the%20date%20time%20in%202%20minutes%20when%20the%20battery%20gets%20low%20and%20is%20being%20changed%20I%20hope%20everyone%20views%20that%20as%20a%20bug%20like%20I%20do!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-346732%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20Black%20date%20loss%20on%20battery%20removed%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-346732%22%20slang%3D%22en-US%22%3E%3CP%3EThe%20date%20shouldn't%20reset%20if%20the%20battery%20is%20only%20out%20for%20a%20few%20minutes.%20Try%20doing%20a%20manual%20update%20on%20the%20camera's%20firmware.%20That%20should%20correct%20the%20issue.%20If%20not%2C%20our%20team%20at%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%20can%20do%20some%20additional%20troubleshooting%20with%20you.%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EJeff%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-347696%22%20slang%3D%22de-DE%22%3ERe%3A%20Hero%207%20Black%20date%20lost%20on%20battery%20removed%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-347696%22%20slang%3D%22de-DE%22%3E%3CP%3EHello%20Jeff%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EUnfortunately%2C%20I%20have%20the%20same%20problem.%20I%20remove%20the%20battery%20to%20charge%20it%20with%20its%20charger.%20Then%20the%20time%20and%20date%20stops.%20If%20I%20put%20the%20battery%20back%20in%2C%20then%20I%20have%20to%20reset%20the%20time%20and%20day.%20I'm%20sure%20this%20feature%20did%20not%20exist%20in%20the%20previous%20models.%20Has%20something%20changed%20technically%3F%20Can%20the%20GoPro7%20not%20hold%20the%20date%20after%20a%20battery%20change%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThe%20frimware%20is%20up%20to%20date%2C%20the%20behavior%20occurred%20right%20after%20the%20purchase%20of%20the%20GoPro.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20will%20try%20to%20contact%20the%20support.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EYours%20sincerely%3C%2FP%3E%3CP%3EM.%20Kruse%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-347711%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20Black%20date%20loss%20on%20battery%20removed%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-347711%22%20slang%3D%22en-US%22%3E%3CP%3EI%20apologize.%20%26nbsp%3BI%20investigated%20further.%20%26nbsp%3BIt%20does%20not%20lose%20the%20date%2Ftime%20when%20replacing%20the%20battery%20immediately%20as%20I%20posted%20earlier.%20%26nbsp%3BIt%20loses%20it%20when%20I%20remove%20the%20batteries%20altogether%20to%20charge%20them.%20%26nbsp%3BI%20still%20think%20it%20should%20hold%20the%20date%2Ftime%20for%20days%20in%20this%20condition%2C%20which%20it%20doesn%E2%80%99t.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-349531%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20Black%20date%20loss%20on%20battery%20removed%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-349531%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F96950%22%20target%3D%22_blank%22%3E%40ronj25%3C%2FA%3E%2C%20if%20the%20battery%20is%20removed%20from%20the%20camera%20for%20an%20extended%20period%20of%20time%2C%20you%20must%20reset%20the%20date%20and%20time%20(automatically%20or%20manually).%26nbsp%3BThe%20date%20and%20time%20are%20automatically%20updated%20when%20you%20connect%20your%20camera%20to%20Quik%20for%20Desktop%20app.%20However%2C%20you%20can%20manually%20change%20these%20settings%2C%20on%20the%20camera%20itself%2C%20if%20needed.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-378865%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20Black%20date%20loss%20on%20battery%20removed%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-378865%22%20slang%3D%22en-US%22%3E%3CP%3EPlease%20teach%20GoPro%20engineers%20the%20meaning%20of%20RAM%20and%20ROM%20%3A(%20so%20sad..%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-384812%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20Black%20date%20loss%20on%20battery%20removed%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-384812%22%20slang%3D%22en-US%22%3E%3CP%3EMarius%2C%20it%20is%20now%2012%20months%20since%20your%20%22solution%22%2C%20which%20actually%20is%20NOT%20a%20solution%20at%20all%2C%20more%20an%20explanation.%3C%2FP%3E%3CP%3EWhen%20you%20talk%20about%20%22a%20manual%20update%22%20are%20you%20suggesting%20a%20Firmware%20update%20to%20resolve%20this%2C%20or%20a%20manual%20set%20of%20the%20Date%20and%20Time%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThe%20currently%20available%20latest%20Firmware%20does%20NO%20resolve%20this%20loss%20of%20Date%20and%20Time%20when%20the%20battery%20is%20removed%20for%20an%20extended%20time.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ECan%20you%20advise%20if%20leaving%20a%20charged%20battery%20in%20the%20camera%20is%20%22good%20practice%22%20or%20should%20be%20avoided%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ERegards%3C%2FP%3E%3CP%3EPaul%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-384833%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20Black%20date%20loss%20on%20battery%20removed%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-384833%22%20slang%3D%22en-US%22%3E%3CP%3EThe%20solution%20provided%20solved%20the%20issue%20I%20had%20raised%2C%20no%20manual%20update%20required%2C%20just%20leave%20the%20battery%20in%20the%20camera%20rather%20than%20taking%20it%20out%20overnight.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-395987%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20Black%20date%20loss%20on%20battery%20removed%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-395987%22%20slang%3D%22en-US%22%3E%3CP%3EWhen%20this%20camera%20works%2C%20it%20works%20beautifully%2C%20but%20it%20has%20been%20more%20of%20a%20nuisance%20than%20any%20other%20ot%20the%20many%20piece%20of%20electronics%20I%20have%20ever%20owned%2C%20including%20other%20GoPros.%20I%20have%20purchased%20two%20additional%20batteries%20thinking%20that%20the%20original%20was%20defective.%20They%20all%20seem%20to%20get%20a%20battery%20drain%20or%20freeze%20at%20one%20point%20or%20another%20without%20rhyme%20or%20reason%2C%20resulting%20in%20removing%20the%20battery%20to%20get%20the%20camera%20to%20start%20again.%20Then%20the%20date%20gets%20reset%2C%20creating%20a%20load%20of%20additional%20work%20to%20redate%20everything%20on%20the%20SD%20card.%20I%20have%20at%20time%20left%20the%20battery%20out%20until%20I'm%20ready%20to%20use%20the%20camera%20the%20next%20time%20because%20after%20only%20a%20night%20a%20fresh%20batter%20will%20just%20be%20dead%20the%20next%20day%20-%20unacceptable.%20The%20unit%20does%20not%20seem%20to%20actually%20be%20off%20at%20times%20when%20it%20looks%20like%20it%20is%20off%20as%20well%20and%20the%20battery%20dies.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHas%20any%20thought%20been%20given%20to%20replace%20or%20give%20a%20high%20value%20trade%20in%20to%20the%20new%20model%208%3F%20And%20does%20it%20work%20better%3F%20I%20will%20never%20be%20a%20big%20fan%20of%20GoPro%20or%20be%20able%20to%20recommend%20it%20to%20others%20again%20unless%20there%20is%20a%20reasonable%20fix%20for%20this%2C%20not%20just%20an%20explanation%20saying%20that%20the%20battery%20has%20to%20be%20left%20in.%20Some%20of%20the%20GoPro%20knock%20offs%20that%20cost%20hundreds%20less%20will%20probably%20have%20to%20be%20my%20next%20solution.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Hiker
Posts: 23
Accepted Solution

Hero 7 Black date loss on battery removed

Not sure if anyone else is having this issue but lately my Hero 7 Black losses it's date and time, resets back to 01/01/2016 00:00 when I remove the battery to recharge it. 

 

I have a Hero 5 Black that I do the exact same process, the battery is removed for the same period of time, on a daily bases and it's not an issue. The battery is either removed overnight or during the day while I'm at work, anywhere between 4 and 12 hours. 


Accepted Solutions
Highlighted
GoPro
Posts: 7,843

Re: Hero 7 Black date loss on battery removed

Hello everyone, 

 

The camera date and time resets if the camera experiences a drain or if the battery is removed for an extended period of time (about 8 hours). Simply removing the camera battery and replacing it right away should keep the time and date set. If this is not what you are observing though, a manual update should do a fix. Please let us know how it is on your end. 

 

Thanks, 
Marius

View solution in original post


All Replies
Hiker
Posts: 62

Re: Hero 7 Black date loss on battery removed

[ Edited ]

Depends on how long the battery is removed. Over night, both my Hero 7 and 4 lose the time. Seems to be normal behavior - some capacitor may be drained after that time.

Tourist
Posts: 3

Re: Hero 7 Black date loss on battery removed

I have the same problem on Hero6 and Hero7 Black. Is this an issue or normal behavior ? Hope this will be fixed soon because I hate to set up date and time on all cameras when i want to use them.  

 

Highlighted
GoPro
Posts: 7,843

Re: Hero 7 Black date loss on battery removed

Hello everyone, 

 

The camera date and time resets if the camera experiences a drain or if the battery is removed for an extended period of time (about 8 hours). Simply removing the camera battery and replacing it right away should keep the time and date set. If this is not what you are observing though, a manual update should do a fix. Please let us know how it is on your end. 

 

Thanks, 
Marius

Hiker
Posts: 23

Re: Hero 7 Black date loss on battery removed

Thanks Marius, that seems to be the situation, not sure if the capacity of the onboard power is less than the older cameras but it's just something for me to be aware of and adjust my process slightly. 

Sightseer
Posts: 1

Re: Hero 7 Black date loss on battery removed

GPS has the current date & time in the signal. Since the Hero7 has GPS, why is GoPro requiring each user to set the date/time rather than defaulting to sync the time from GPS? I pull batteries to prevent drain, so will never have the right date...?

GoPro
Posts: 7,843

Re: Hero 7 Black date loss on battery removed

 

Hi @foggyhero73250

 

This would be a great feature. At this time though, the camera is not designed to work that way. But, if the time on the camera is not in sync, connecting the camera to the app will detect such and the app will provide an option to set the time. We will definitely pass your feedback along to the team for future consideration. 

 

Best regards, 
Marius 

 

 

 

Tourist
Posts: 2

Re: Hero 7 Black date loss on battery removed

Have the same issue with my new Hero 7 (Black): It seems, that this "inner" calendar isn't working and doesn't matter if the battery is inside or not. Before I move out for a clip-session I have to reconnect my cam to my pc via quink. The new date is set and will be kept until I reconnect it again. The battery is low after the session but not empty. I change the battery in a few seconds and never leave it without a battery inside. Haven't had this problem with all my gopro 1-6 before....