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Sightseer
Posts: 1

Hero 7 Black cant preview Media

Hi Team,

 

Sorry to be a pain but i cant seem to preview any of the video recorded on the camera!

 

I swipe up and the screen either freezes or it goes black and the front screen shows the "Play" logo. i have to turn off the camera in order to use it again. 

 

anything i can do to fix that??   

 

Thanks

Juan

GoPro
Posts: 8,294

Re: Hero 7 Black cant preview Media

[ Edited ]

Hello @juanbarrera. Try this. Turn the camera off and pull out the SD card, then put it back in and power the camera back on. See if you will be able to get the preview working. 

 

Try saving your media on a different device first, then format the SD card. Then, manually update the camera firmware will help. The steps under Manual Update here will guide you through the process.

 

Let us know how it goes. Thanks!

Adventurer
Posts: 10,203

Re: Hero 7 Black cant preview Media

First  things first. the camera is not showing  anything of playback.  My suggestion is to  try out hte gopro App see if playback can be seen, if not then to a computer and transfer the files off.    I then do a simple quick format in the computer first, then the camera second, and take a few sample shots, if the trouble cleared great  i still take the card and do a FULL format, and then a quick then to the camera and a format. and do regular formats   report back see if that helped .  If firmware is reflashed and you still got the problem and it turned out to be the sd card, what then?