Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Sightseer
Posts: 1

Hero 7 Black battery not recognized

I just took the GoPro and included battery out of the box 30 minutes ago. The camera turns on when I plug it into a computer or outlet but gives the No Batt sign in the top right corner and refuses to charge or turn on. What is happening?

Highlighted
GoPro
Posts: 16,023

Re: Hero 7 Black battery not recognized

Hello, @sethd506. Will you be able to post a photo of the battery that you received in the package? Also, is your camera updated to the latest firmware? The latest version is 1.9. To check on this, power the camera on, swipe down on the screen go to Preferences, then About, then Camera Info. 

 

If the camera is updated, it is highly likely that the battery is faulty or the connectors inside the camera are defective. It would be best to get in touch with our Support team for further assistance. 

 

Should you encounter any issue scheduling a callback or a live chat, please ensure that you are not blocking cookies and have your pop-up blocker disabled. Our team is currently working through a high volume of contacts so our response time may be slightly longer than usual. Rest assured, we'll follow up with you as soon as possible.

 

Should you encounter any issue scheduling a callback or a live chat, please ensure that you are not blocking cookies and have your pop-up blocker disabled. Our team is currently working through a high volume of contacts so our response time may be slightly longer than usual. Rest assured, we'll follow up with you as soon as possible.

 

Alternatively, you may also reach out to the seller for a faster turn around on an exchange (if seller is not GoPro.com). Thanks!