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Reply
Tourist
Posts: 7

Hero 7 Black battery issues

Hello all, 

 

I understand that the Hero 7 Black has had many issues regarding the battery life 

 

I would like to ask for some help regarding something that has happened a couple times to me now. 

 

I power off my gopro, still on roughly 80-90% battery life. I put it back into my bag, travel home, get the gopro out of my bag maybe 1-2 hours later, and it is really hot to touch, and it won't turn back on (assuming the battery has died). I then plug my gopro back on charge and the red light comes on, and charges as per usual. 

 

I know for a fact that I am manually powering off my gopro each time. So I know I am not accidentally leaving it switched on. 

 

I have thought that maybe the gopro is being knocked in my bag and is accidentally turning on and staying on. But for this to happen a couple of times in the last few weeks, this seems a little coincidental. 

 

Do you think my Gopro is faulty? Does anybody have any solutions? 

 

I have the Gopro recommended SD cards and all that Jazz. 

 

Thanks in advance

Explorer
Posts: 12,030

Re: Hero 7 Black battery issues

Have you connected to the GoPro app? If so, it's possible that the app is turning on the GoPro to retrieve media automatically. You can go into settings on the app to be sure this is turned off. If you are not using the app, it will also be beneficial if you turn off connections on the camera.
Tourist
Posts: 7

Re: Hero 7 Black battery issues

I've just gone onto my gopro and turned off my connections. I also went onto the app to see whether any of the media had been stored on my phone from the Gopro, but there is nothing there. So I don't think this is the issue unfortunately :( 

Tourist
Posts: 7

Re: Hero 7 Black battery issues

I've just gone onto my gopro and turned off my connections. I also went onto the app to see whether any of the media had been stored on my phone from the Gopro, but there is nothing there. So I don't think this is the issue unfortunately :(
Hiker
Posts: 33

Re: Hero 7 Black battery issues

My connections are always off and I also have the same issue.

Explorer
Posts: 12,030

Re: Hero 7 Black battery issues

Factory reset, perform manual update, format card in camera, and then rest the camera once again. Take a couple of photos and a couple short videos and check to see if it's still happening. If so, contact the GoPro Support Team https://gopro.com/help/ContactUs