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Tourist
Posts: 2
Accepted Solution

Hero 7 Black battery draining from 100% to 5%.Just Overnight !!

[ Edited ]

Hi, i bought my Hero 7 Black four days back and i have started to notice my battery is going from 100% to 5% if it is kept under switched off state.For 3 nights i have put it under observation found couple of videos tutorials on youtube followed the tips but the results are same.

Following changes i have made-

>It has been updated with the latest frimwear.

>Voice command is off.

>GPS is desabled.

>Wifi is disabled.

 

Kindly help what further more steps are required inorder to fix this issue.


Accepted Solutions
Highlighted
Explorer
Posts: 12,956

Re: Hero 7 Black battery draining from 100% to 5%.Just Overnight !!

Factory Reset but do not connect to app when promoted.
Be sure you are using a recommended SD card
Perform a FULL (not quick) format of the card
Perform a manual update
Format the card in the camera
Again, factory reset without connecting to the app.
Test
If you still have battery drain,
Factory Reset without connecting to the app
Remove the SD card
Turn on and then off the camera
Charge and then test
If battery drain continues, contact GoPro Support

View solution in original post


All Replies
Highlighted
Hiker
Posts: 23

Re: Hero 7 Black battery draining from 100% to 5%.Just Overnight !!

I have the same problem..everything is turned off but the battery goes down anyway.

 

The only way for fix it so far it's keeping the battery outside...

Highlighted
Tourist
Posts: 2

Re: Hero 7 Black battery draining from 100% to 5%.Just Overnight !!

This is not goodSmiley Sad

Highlighted
Explorer
Posts: 12,956

Re: Hero 7 Black battery draining from 100% to 5%.Just Overnight !!

Factory Reset but do not connect to app when promoted.
Be sure you are using a recommended SD card
Perform a FULL (not quick) format of the card
Perform a manual update
Format the card in the camera
Again, factory reset without connecting to the app.
Test
If you still have battery drain,
Factory Reset without connecting to the app
Remove the SD card
Turn on and then off the camera
Charge and then test
If battery drain continues, contact GoPro Support