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Reply
Tourist
Posts: 2

Hero 7 Black battery drain

[ Edited ]

I was very excited and bought Black7. Prepared to go at morning to make a video, and....

...and found dead camera. Recharged, turnded off power plug. At evening I found baterry dead again.
As I see many people has battery drain problem. No any wireless connections, no voice commands etc. 

Now question - is it a joke?

 

I have multiple battery operated devices, never ever I saw something awefull like that. Some devices keep baterry good for weeks, another ones for monthes when powered off.
If you wanna that people ported battery out of camera provide free at least plastic case for it. I have GoPro1, GoPro2, and they was working fine. What is that nonsence with drained in few ours battery??? 

You should give poeple charger and extra battery for free and fix it in future firmware. For $400 it is very frustraiting experience!

Adventurer
Posts: 7,455

Re: Hero 7 Black battery drain

There is a topic on this,  there is a place to complain to  gopro   at the very bottom line gopro.com/feedback.  and  GoPro may or may not come in but a Moderator will simply say I am sorry to hear......  they won't offer you a fre battery or charger they'll tell you to call or chat with  gopro.com/support/contactus

 

GoPro should offer  that oprion, they do, maybe they should start charging us  to add  a battery then giving it to us.

 

If you turned on the camera, you played with something. where  weshould grab the camera and rightto the charger.   So my  suggestion is to makesure we all have it set up correctly to find what caused yourdrain

 

wake up voicecommand

Connectivity

 not watching thecamera correctly go off.

 

these are just some of the issues us Users experience. not all do have the battery drain andmost do..  or vica- verca.

 

I understand you got an issue and love for gopro to  offer all a charger.  

 

FISH

Highlighted
Hiker
Posts: 23

Re: Hero 7 Black battery drain

It appears as though a major part of the issue is the type of battery GoPro is choosing to use. Chinese bad, Vietnamese good. Yes, you can fix it maybe by trying to charge without SD card but bottom line is you should NOT have to go through these various undocumented methods to resolve. I agree, that if enough people complain they may be pressured into doing something about it.
Nomad
Posts: 203

Re: Hero 7 Black battery drain

[ Edited ]

Allegedly the Samsung-Vietnam batteries are preferred.

 

They have distinctive  creases as shown, +/- polarity marked at the connections with a mold nipple nearby on the raised portion of that end,   On the other end, if you lift up the removal flap, there is another nipple there too (you can tell if Samsung without even removing the battery from the camera!).   The Dongguan-China batteries also have a larger removal flap than the Samsung, and it has a more metallic finish to it.  

 

 

Batts.jpg
Nomad
Posts: 203

Re: Hero 7 Black battery drain

[ Edited ]

Here you can see the Samsung-Vietnam polarity markings near the connector, as well as the nearby mold nipple (to the right).   The other nipple on the removal flap/tab end looks the same.

Batts2.jpg
Adventurer
Posts: 7,455

Re: Hero 7 Black battery drain

I double checked my two existing  batteries they are Samsung, the caps you call creases you think the other company simply wraps it .  Do you think the caps protect - wait t he samsungs I got work?  so not sure   if the newer samsung are the issue?  My tohgts out loud h

Nomad
Posts: 203

Re: Hero 7 Black battery drain

Not sure what you are asking.  

Adventurer
Posts: 7,455

Re: Hero 7 Black battery drain

what you are seeing is tape over the  caps. or called covers. end caps