Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-288470%22%20slang%3D%22en-US%22%3EHero%207%20Black%20Unresponsive%2C%20cannot%20turn%20off%20etc.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-288470%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20All%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EApologies%20if%20this%20has%20been%20covered%20but%20I%20can't%20find%20and%20exact%20match%20to%20the%20issue%20I%20am%20having%20on%20the%20forum.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSTRONG%3EFirmware%20version%3A%2001.61%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3E%3CSTRONG%3ESD%20Card%3A%20SanDisk%2064Gb%20Extreme%20U3%20A2%20V30%20(also%20tried%20a%20Toshiba%20card%20at%20100mbps)%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3E%3CSTRONG%3EAll%20Camera%20Modes%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20tried%20formatting%20the%20SD%20card%2C%20resetting%20the%20camera%20and%20updating%20the%20firmware.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ELove%20the%20quality%2C%20vidoes%20etc%20of%20the%20Hero%207%20black%2C%20but%20there%20are%20major%20issues%20with%20powering%20it%20off%2C%20and%20the%20screen%20becomming%20unresponsive.%20please%20see%20below.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3C%2FP%3E%3CDIV%20class%3D%22video-embed-center%20video-embed%22%3E%26lt%3Biframe%20class%3D%22embedly-embed%22%20src%3D%22%3CA%20href%3D%22https%3A%2F%2Fcdn.embedly.com%2Fwidgets%2Fmedia.html%3Fsrc%3Dhttps%253A%252F%252Fwww.youtube.com%252Fembed%252FRd9g-LyhUWc%253Ffeature%253Doembed%26amp%3Burl%3Dhttp%253A%252F%252Fwww.youtube.com%252Fwatch%253Fv%253DRd9g-LyhUWc%26amp%3Bimage%3Dhttps%253A%252F%252Fi.ytimg.com%252Fvi%252FRd9g-LyhUWc%252Fhqdefault.jpg%26amp%3Bkey%3Dfad07bfa4bd747d3bdea27e17b533c0e%26amp%3Btype%3Dtext%252Fhtml%26amp%3Bschema%3Dyoutube%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fcdn.embedly.com%2Fwidgets%2Fmedia.html%3Fsrc%3Dhttps%253A%252F%252Fwww.youtube.com%252Fembed%252FRd9g-LyhUWc%253Ffeature%253Doembed%26amp%3Burl%3Dhttp%253A%252F%252Fwww.youtube.com%252Fwatch%253Fv%253DRd9g-LyhUWc%26amp%3Bimage%3Dhttps%253A%252F%252Fi.ytimg.com%252Fvi%252FRd9g-LyhUWc%252Fhqdefault.jpg%26amp%3Bkey%3Dfad07bfa4bd747d3bdea27e17b533c0e%26amp%3Btype%3Dtext%252Fhtml%26amp%3Bschema%3Dyoutube%3C%2FA%3E%22%20width%3D%22400%22%20height%3D%22225%22%20scrolling%3D%22no%22%20frameborder%3D%220%22%20allow%3D%22autoplay%3B%20fullscreen%22%20allowfullscreen%3D%22true%22%20title%3D%22Video%22%26gt%3B%26lt%3B%2Fiframe%26gt%3B%3C%2FDIV%3E%3CP%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThe%20issue%20appears%20to%20be%20when%20trying%20to%20power%20off%20the%20device%2C%20it%20then%20powers%20back%20on%2C%20the%20screen%20controls%20and%20physical%20buttons%20do%20nothing%20at%20all.%20The%20screen%20moves%20and%20shows%20what%20the%20camera%20is%20pointing%20at%2C%20but%20it%20completely%20unresponsive.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIf%20anyone%20has%20any%20ideas%2C%20or%20if%20GoPro%20themselves%20can%20comment%20or%20get%20this%20resolved%20ASAP%20that%20would%20be%20great.%20This%20shouldn't%20happen%20on%20a%20premium%20%22market%20leading%22%20product%20of%20this%20price%20range.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-288470%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO7%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-288486%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20Black%20Unresponsive%2C%20cannot%20turn%20off%20etc.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-288486%22%20slang%3D%22en-US%22%3E%3CP%3ESame%20issue%20here.%20Repeatedly%20gets%20into%20non-responsive%20state.%20Fails%20to%20power%20down.%20Camera%20gets%20hot.%26nbsp%3B%20Lots%20of%20battery%20pulls.%3C%2FP%3E%3CP%3EVery%20frustrating%20for%20an%20expensive%20product.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-288510%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20Black%20Unresponsive%2C%20cannot%20turn%20off%20etc.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-288510%22%20slang%3D%22en-US%22%3E%3CP%3Ehi%20guys%2C%3C%2FP%3E%3CP%3Edid%20you%20make%20a%20manual%20software%20upgrade%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Euse%20this%20link%20for%20manual%20update%2C%20from%20desktop...%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fupdate%2Fhero7-black%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fupdate%2Fhero7-black%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Efollow%20the%20%22manual%20update%20link%22%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Ethe%20serial%20number%20you%20can%20find%20it%20from%20camera%26nbsp%3Bmenu%2C%20no%20need%20to%20struggle%20to%20read%20as%20they%20say...%3C%2FP%3E%3CP%3EPreferences%20%26gt%3B%20About%20%26gt%3B%20Camera%20Info%20%26gt%3B%20serial%20number%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Ecopy%20the%20zip%2C%20unzip-it%3C%2FP%3E%3CP%3Ecopy%20the%203%20files%20in%20a%20fresh%20formatted%20microSD%20card%20under%20an%20%22UPDATE%22%20folder%3C%2FP%3E%3CP%3Eintroduce%20the%26nbsp%3BmicroSD%20card%20in%20the%20camera.%3C%2FP%3E%3CP%3Ebe%20sure%20you%20have%26nbsp%3Benough%26nbsp%3Bbattery%20%26gt%3B50%25%20let's%20say.%3C%2FP%3E%3CP%3Epower%20it%20on.%3C%2FP%3E%3CP%3Ewait%20for%20the%20upgrade%20to%20finish.%3C%2FP%3E%3CP%3Eformat%20the%20card%20again%20from%20camera%20menu%3A%3C%2FP%3E%3CP%3EReset%20%26gt%3B%20Format%20%26gt%3B%20SD%20card%3C%2FP%3E%3CP%3Eand%20you%20are%20good%20to%20go...%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Ehere%20is%20an%20old%20post%20of%20mine%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CEM%3Eupdated%20to%201.61%20-%20without%20formatting%20before%20the%20SD%20card%20and%20I%20encounter%20in%202%20days%2C%203%20times%3A%3C%2FEM%3E%3C%2FP%3E%3CP%3E%3CEM%3E-%20split%20video%20screen%26nbsp%3B%3C%2FEM%3E%3C%2FP%3E%3CP%3E%3CEM%3E-%20freeze%20image%3C%2FEM%3E%3C%2FP%3E%3CP%3E%3CEM%3E-%20at%20the%20end%20freeze%20camera%3C%2FEM%3E%3C%2FP%3E%3CP%3E%3CEM%3E%26nbsp%3B%3C%2FEM%3E%3C%2FP%3E%3CP%3E%3CEM%3EPlus%2C%20the%20camera%20was%20slow%20responding%3A%3C%2FEM%3E%3C%2FP%3E%3CP%3E%3CEM%3E-%20in%20menu%3C%2FEM%3E%3C%2FP%3E%3CP%3E%3CEM%3E-%20power%20on%2Foff%3C%2FEM%3E%3C%2FP%3E%3CP%3E%3CEM%3E-%20when%3CSPAN%3E%26nbsp%3B%3C%2FSPAN%3E%3C%2FEM%3Estop%3CEM%3E%3CSPAN%3E%26nbsp%3B%3C%2FSPAN%3Ea%20video%20recording%3C%2FEM%3E%3C%2FP%3E%3CP%3E%3CEM%3E-%20in%20understand%20voice%20commands%26nbsp%3B%3C%2FEM%3E%3C%2FP%3E%3CP%3E%3CEM%3E%26nbsp%3B%3C%2FEM%3E%3C%2FP%3E%3CP%3E%3CEM%3EWhat%20I%20did%20is%3A%3C%2FEM%3E%3C%2FP%3E%3CP%3E%3CEM%3E-%20factory%20reset%20on%20H7%20-%20I%20did%20not%20make%20the%20initial%20setup%20(language%2C%20pair%20with%3CSPAN%3E%26nbsp%3B%3C%2FSPAN%3E%3C%2FEM%3Ephone%3CEM%3E%2C%20etc....)%2C%20power%20off%3C%2FEM%3E%3C%2FP%3E%3CP%3E%3CEM%3E-%20format%20SD%20card%20in%20the%20laptop%3C%2FEM%3E%3C%2FP%3E%3CP%3E%3CEM%3E-%20copied%20the%20UPDATE%20folder%3C%2FEM%3E%3C%2FP%3E%3CP%3E%3CEM%3E-%20made%20the%20manual%20update%3C%2FEM%3E%3C%2FP%3E%3CP%3E%3CEM%3E-%20format%20again%20the%20SD%20card%26nbsp%3B%3C%2FEM%3E%3C%2FP%3E%3CP%3E%3CEM%3E-%20went%20through%20the%20initial%20settings%20(language%2C%20pair%20with%3CSPAN%3E%26nbsp%3B%3C%2FSPAN%3E%3C%2FEM%3Ephone%3CEM%3E...)%3C%2FEM%3E%3C%2FP%3E%3CP%3E%3CEM%3E%26nbsp%3B%3C%2FEM%3E%3C%2FP%3E%3CP%3E%3CEM%3Ethe%20effect%20is%20visible%3A%3C%2FEM%3E%3C%2FP%3E%3CP%3E%3CEM%3E-%3CSPAN%3E%26nbsp%3B%3C%2FSPAN%3E%3C%2FEM%3Ecamera%3CEM%3E%3CSPAN%3E%26nbsp%3B%3C%2FSPAN%3Emoves%20between%20menus%20very%20well%3C%2FEM%3E%3C%2FP%3E%3CP%3E%3CEM%3E-%20no%20more%20delays%20in%20responding%20to%20power%20on%2Foff%2C%20to%20video%20stop%20recording%3C%2FEM%3E%3C%2FP%3E%3CP%3E%3CEM%3E-%20understands%20the%20voice%20commands%20better%3C%2FEM%3E%3C%2FP%3E%3CP%3E%3CEM%3E-%20I%20recorded%20more%20than%2070h%20of%20video%2C%20all%204K%2C%20with%20and%20w%2Fo%20Protune%2C%3CSPAN%3E%26nbsp%3B%3C%2FSPAN%3E%3C%2FEM%3Ew%20and%3CEM%3E%3CSPAN%3E%26nbsp%3B%3C%2FSPAN%3Ew%2Fo%20stabilization%20-%20no%20more%20freeze%2C%20no%20more%20issues.%3C%2FEM%3E%3C%2FP%3E%3CP%3E%3CEM%3E%26nbsp%3B%3C%2FEM%3E%3C%2FP%3E%3CP%3E%3CEM%3Egive%20it%20a%20try...%3C%2FEM%3E%3C%2FP%3E%3CP%3E%3CEM%3E%26nbsp%3B%3C%2FEM%3E%3C%2FP%3E%3CP%3E%3CSTRONG%3E%3CEM%3E---and%20do%20not%20forget%20the%20rule%20of%26nbsp%3Bthumb%3A%3C%2FEM%3E%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3E%3CEM%3E-%3CSPAN%3E%26nbsp%3B%3C%2FSPAN%3E%3C%2FEM%3Egopro%3CEM%3E%3CSPAN%3E%26nbsp%3B%3C%2FSPAN%3Eis%20not%20good%20at%20all%20in%20dealing%20with%20%22holes%22%20in%20the%20SD%20card%20space%3C%2FEM%3E%3C%2FP%3E%3CP%3E%3CEM%3E-%20so%20do%20not%20delete%20files%20from%20SD%20card%3C%2FEM%3E%3C%2FP%3E%3CP%3E%3CEM%3E-%20copy%20what%20you%20need%20from%20the%20card%3C%2FEM%3E%3C%2FP%3E%3CP%3E%3CEM%3E-%20and%20format%20it%20before%20starting%20a%20new%20video%20session%2C%20from%3CSPAN%3E%26nbsp%3B%3C%2FSPAN%3E%3C%2FEM%3Ecamera%3CEM%3E%3CSPAN%3E%26nbsp%3B%3C%2FSPAN%3Emenu%3C%2FEM%3E%3C%2FP%3E%3CP%3E%3CEM%3E%26nbsp%3B%3C%2FEM%3E%3C%2FP%3E%3CP%3Ejust%20me%2C%3C%2FP%3E%3CP%3Erobert%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-288513%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20Black%20Unresponsive%2C%20cannot%20turn%20off%20etc.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-288513%22%20slang%3D%22en-US%22%3EHi%20Robert.%20I%20haven't%20tried%20manually%20updating%20yet.%20I%20updated%20to%20the%20latest%20version%20via%20the%20android%20app.%3CBR%20%2F%3E%3CBR%20%2F%3EI%20will%20give%20this%20a%20try%20as%20soon%20as%20I%20get%20home%20and%20will%20post%20back%20once%20I've%20had%20a%20chance%20to%20test%20it.%3CBR%20%2F%3E%3CBR%20%2F%3EMany%20thanks%20for%20this%2C%3CBR%20%2F%3E%3CBR%20%2F%3EJack%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-288809%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20Black%20Unresponsive%2C%20cannot%20turn%20off%20etc.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-288809%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20Robert%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20performed%20the%20manual%20update%20using%20the%20steps%20provided%20and%20have%20exactly%20the%20same%20issue.%20Unfortunately%2C%20I%20am%20considering%20asking%20for%20a%20refun%20on%20the%20camera%20now%20as%20the%20price%20tag%20of%20this%20product%20is%20too%20high%2C%20and%20should%20not%20have%20issues%20like%20this%20at%20all.%3CBR%20%2F%3E%3CBR%20%2F%3EI%20have%20seen%20elsewhere%20on%20the%20forum%20that%20mine%20is%20not%20an%20isolated%20incident%2C%20but%20appears%20to%20be%20happning%20to%20many%20others%20also.%26nbsp%3B%20%3A-(%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-288929%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20Black%20Unresponsive%2C%20cannot%20turn%20off%20etc.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-288929%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F88216%22%20target%3D%22_blank%22%3E%40jackl6164%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20the%20manual%20update%20did%20not%20clear%20the%20issue%2C%20please%20reach%20out%20to%20our%20Support%20Team.%3C%2FP%3E%0A%0A%3CP%3EThey%20area%20available%20by%20phone%20or%20chat%20through%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%26nbsp%3B%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EPlease%20have%20your%20camera's%20serial%20number%20and%20proof%20of%20purchase%20ready.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-289223%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20Black%20Unresponsive%2C%20cannot%20turn%20off%20etc.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-289223%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20Guys%2C%3CBR%20%2F%3E%3CBR%20%2F%3EJust%20to%20make%20you%20all%20aware.%20GoPro%20support%20beleive%20this%20is%20a%20software%20issue%20and%20have%20asked%20me%20send%20it%20back%20to%20them%20(Netherlands).%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-321546%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20Black%20Unresponsive%2C%20cannot%20turn%20off%20etc.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-321546%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20the%20same%20issue.%20Unresponsive%20and%20draining%20battery%20which%20makes%20it%20getting%20so%20hot%20I%20think%20it's%20really%20dangerous%20especially%20when%20I%20kept%20it%20in%20a%20bag%20NOT%20knowing%20that%20it%20was%20actually%20still%20ON!!!%3CBR%20%2F%3E%3CBR%20%2F%3EBattery%20got%20so%20HOT%20that%20when%20I%20pulled%20it%20out%20and%20changed%20to%20a%20new%20battery%2C%20I%20could%20not%20hold%20that%20hot%20battery%20long%20in%20my%20hands!%3CBR%20%2F%3E%3CBR%20%2F%3EWhen%20are%20we%20getting%20UPDATES%20for%20this%20problem%3F%3F%20Are%20we%20getting%20any%3F%3F%3F%3CBR%20%2F%3E%3CBR%20%2F%3EIt%20has%20been%20the%20problem%20apparently%20since%20last%20year%20like%20probably%20since%20over%206%20months%20ago%3F%3F!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-326988%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20Black%20Unresponsive%2C%20cannot%20turn%20off%20etc.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-326988%22%20slang%3D%22en-US%22%3EHi%20all%2C%3CBR%20%2F%3EI%20am%20glad%20and%20not%20glad%20reading%20this%20as%20today%20I%20used%20mine%20for%20the%20first%20time%20and%20had%20exactly%20this%3F%3F%3CBR%20%2F%3EIt%E2%80%99s%20indeed%20way%20to%20expensive%20to%20have%20this%20issue!%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-327702%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20Black%20Unresponsive%2C%20cannot%20turn%20off%20etc.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-327702%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F97587%22%20target%3D%22_blank%22%3E%40foggymesa40234%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ESorry%20for%20any%20troubles%20caused.%3C%2FP%3E%0A%0A%3CP%3EIf%20you%20haven't%20already%2C%20please%20try%20re-flashing%20the%20software.%3C%2FP%3E%0A%0A%3CP%3EPlease%20refer%20to%20this%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fupdate%2Fhero7-black%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Elink%20%3C%2FA%3Eand%20follow%20%22Update%20your%20camera%20manually%22.%3C%2FP%3E%0A%0A%3CP%3ELet%20us%20know%20how%20it%20goes.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EYou%20may%20also%20reach%20out%20to%20our%20Support%20Team%20for%20assistance%20through%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%20%26nbsp%3B%20%26nbsp%3B%20%26nbsp%3B%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-327703%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20Black%20Unresponsive%2C%20cannot%20turn%20off%20etc.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-327703%22%20slang%3D%22en-US%22%3E%3CP%3E%22Please%20re-flash%20firmware%22...lol.%20Start%20counting%20how%20many%20times%20you%20receive%20this%20response%20from%20GoPro%20Support.%20This%20is%20one%20for%20you.%20I'm%20up%20to%20about%2045.%20%22Please%20re-flash%20firmware%22.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 1

Re: Hero 7 Black Unresponsive, cannot turn off etc.

Hi all,
I am glad and not glad reading this as today I used mine for the first time and had exactly this??
It’s indeed way to expensive to have this issue!
GoPro
Posts: 6,468

Re: Hero 7 Black Unresponsive, cannot turn off etc.

Hi @foggymesa40234

 

Sorry for any troubles caused.

If you haven't already, please try re-flashing the software.

Please refer to this link and follow "Update your camera manually".

Let us know how it goes. 

You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs       

 

Thanks!

Ej

Hiker
Posts: 42

Re: Hero 7 Black Unresponsive, cannot turn off etc.

"Please re-flash firmware"...lol. Start counting how many times you receive this response from GoPro Support. This is one for you. I'm up to about 45. "Please re-flash firmware".