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Sightseer
Posts: 3

Hero 7 Black Serial Number Not Registering for Manual Update

Talk about a train of problems. 

 

Bought my new Hero 7 Black yesterday, fully charged and updated via the Gopro app, no problems. 

 

Wake up the next day after powering off Camera and battery is fully drained 100%-0%. 

Look online realize this is a problem many people have. Trying to fix it by updating camera manually. 

 

Page only allows you to download manual update files once you've registered your camera. 

Input my information and email address, serial number won't process. Quad checked and rentered the number, 

 

Any reason why my cameras serial key won't be registering on the website?

Explorer
Posts: 12,079

Re: Hero 7 Black Serial Number Not Registering for Manual Update

Are you getting the Serial number from the camera (in preferences) or from the bottom of the box? If you are entering the serial number correctly, it should work.
Sightseer
Posts: 3

Re: Hero 7 Black Serial Number Not Registering for Manual Update

Interesting.. I was getting it from neither of those locations. 

 

I was instructed to remove the battery pack and on the inside of the gopro is the serial key. 

Its labeled as the serial key and is the proper format (14 digits/ matches the example)

 

Ill check the box first, after batteries charge ill check the in camera prefences index. 

 

The instructions indicated the one in the battery slot, ill update if I find a key thats different from the one in my gopro... 

Sightseer
Posts: 3

Re: Hero 7 Black Serial Number Not Registering for Manual Update

Update: the serial in my gopro is the same serial as listed on the bottom of the box. However it still doesn't authenticate or come up as valid. Support is closed but Ill have to wing it on my vacation tomorrow and contact them when I get back. Hopefully it just works for the weekend.
Highlighted
Explorer
Posts: 12,079

Re: Hero 7 Black Serial Number Not Registering for Manual Update

Bummer.  Very strange that it isn't working. Just to be sure, you are using this link https://gopro.com/update/hero7-black .

And, you are sure your camera is not:

HERO7 Silver https://gopro.com/update/hero7-silver

HERO7 White https://gopro.com/update/hero7-white

HERO6 Black https://gopro.com/update/hero6

HERO (2018) https://gopro.com/update/hero-2018

HERO5 Black https://gopro.com/update/hero5

 

You might want to try putting your serial number in each of the above camera manual update to see if it registers as one of those cameras.

 

Sightseer
Posts: 1

Re: Hero 7 Black Serial Number Not Registering for Manual Update

My Go Pro 7 Hero Black has done exactly the same, my battery drained overnight whilst turned off. Also I tried to register my camera, with the serial number from below the battery BUT when I pulled the tab to remove the battery the tab came off!
GoPro Community Manager
Posts: 5,858

Re: Hero 7 Black Serial Number Not Registering for Manual Update

@royalridge37468 - Our team at https://gopro.com/help/ContactUs can help with that battery issue.