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Tourist
Posts: 2

Hero 7 Black - SD Error

Hi all,

 

I'm having an issue with my Hero 7 Black (new out of the box) whereby I'm repeatedly getting "SD CARD ERROR" followed by the camera switching itself straight off. I have formatted the card and confirmed it is compatible with the device (Samsung EVO Plus 128GB) - the card is also new out of the box so not sure what could be causing this? Have tried Google and most of the answers involve going into the settings menu on the GoPro to fix, which is impossible as it switches itself off straight away after the error as above.

 

Has anyone else experienced this and/or have any idea what the problem could be? Any help would be much appreciated!

GoPro
Posts: 3,505

Re: Hero 7 Black - SD Error

 

Hi @nicemesa40142,

 

Please try thi.

 

Using a computer, format the SD card and make sure that it is on default settings. 

After that reset the camera to factory settings and install a new firmware manually. 

 

Here's how: https://gopro.com/help/articles/how_to/software-update-instructions-for-hero7-cameras

 

 

Please let us know.

 

Thanks,

-Jay 

Tourist
Posts: 2

Re: Hero 7 Black - SD Error

Hi Jay,

 

Thanks for the response :) have tried that now but still getting the same issue. Could the SD card itself be the problem?

GoPro
Posts: 3,505

Re: Hero 7 Black - SD Error

 

Hi @nicemesa40142,

 

Try to use other SD card and install the update again using the new SD card.

 

If issue still persist ti might be the camera. 

If the issue is fixed then that is the SD card.

 

Regards,

-Jay 

Sightseer
Posts: 1

Re: Hero 7 Black - SD Error

I have the same exact problem withthe Samsung EVO SD 128.
The card is working fine on the PC
Other cards are working fine on the GOPRO

Just the Samsung EVO 128, the gopro is asking for format, I kept the gopro 2 hours formating and it never finishes
Sightseer
Posts: 2

Re: Hero 7 Black - SD Error

I also have the very same issue with my Hero 7 Black. Why have the Samsung Evo Plus 128gb card on the list of compatible SD cards when it clearly isn't!

Very poor from GoPro as now I'll have to return the SD card and have to order another one. Not at all happy.
Sightseer
Posts: 1

Re: Hero 7 Black - SD Error

I have the same issue with my Hero 7 Black, I have tried with 2 brand new cards (both recommended by Gopro) and both saids SD-Error and when the camera wants to format the cards it just keeps on going but never finishes.

 

Both cards work fine when plugged in to my PC.

GoPro
Posts: 6,960

Re: Hero 7 Black - SD Error

Hi @oscarn62215

 

What SD cards have you tried?

Formatting the card on the camera should not take more than 5 mins.

Try to do a full format on the SD cards first using a computer.

Then see if this makes a difference.

For reference you can also check NO SD or SD ERR on Camera's LCD

 

Let us know how it goes.

You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs  

 

Thanks!

Ej