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Reply
Hiker
Posts: 8
Accepted Solution

Hero 7 Black - Protective lens glass is raised after overheating

Protective lens glass is raised after overheating ! When the camera cools down, the glass goes back ! 

 

After installing the new lens glass problem is coming back.

 

20190104_173048.jpg

Accepted Solutions
Nomad
Posts: 209

Re: Hero 7 Black - Protective lens glass is raised after overheating

[ Edited ]

Rabbit, the lens cover does not waterproof the camera!

 

As the covers break-in....if you obsess you can see a larger gap but this has no functional effect at all.   Not even cosmetic really. 

 

GoPro does many courtesy swaps.   

 

To keep people stoked. 

 

But you can get someone else's refurbished camera. 

 

Even if a new replacement is rec'd, that lens cover will also break-in.

 

The lens cover has a compressible o-ring to keep water from getting between the cover and the actual sealed lens.  

 

It seals before and after you remove and replace it. 

 

So I am trying to keep you stoked thru information from my experience and knowledge. 

 

The camera itself is waterproof with that lens cover completely off.  

 

View solution in original post


All Replies
Nomad
Posts: 209

Re: Hero 7 Black - Protective lens glass is raised after overheating

[ Edited ]

Just curious, but why would you consider this a problem?

 

Barely perceivable, and there is no effect on function or waterproofing. 

 

After a few cycles the lens protector is less difficult to remove too, breaks in.  

 

It's fine really.

Hiker
Posts: 8

Re: Hero 7 Black - Protective lens glass is raised after overheating

The camera may not be waterproof anymore.
GoPro
Posts: 3,505

Re: Hero 7 Black - Protective lens glass is raised after overheating

 

Hi @rabbit75,

 

Would be best to contact our customer support team for assistance. 

You may contact them via phone or chat: https://gopro.com/help/ContactUs

 

Regards,

-Jay 

Highlighted
Hiker
Posts: 8

Re: Hero 7 Black - Protective lens glass is raised after overheating

@graytree76514

 

Ok, Thanks !

Nomad
Posts: 209

Re: Hero 7 Black - Protective lens glass is raised after overheating

[ Edited ]

Rabbit, the lens cover does not waterproof the camera!

 

As the covers break-in....if you obsess you can see a larger gap but this has no functional effect at all.   Not even cosmetic really. 

 

GoPro does many courtesy swaps.   

 

To keep people stoked. 

 

But you can get someone else's refurbished camera. 

 

Even if a new replacement is rec'd, that lens cover will also break-in.

 

The lens cover has a compressible o-ring to keep water from getting between the cover and the actual sealed lens.  

 

It seals before and after you remove and replace it. 

 

So I am trying to keep you stoked thru information from my experience and knowledge. 

 

The camera itself is waterproof with that lens cover completely off.  

 

Hiker
Posts: 8

Re: Hero 7 Black - Protective lens glass is raised after overheating

@stanleym7236 

 

I did not know it was waterproof without protective lens.

 

Thanks for the information, you helped me a lot.