Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-343165%22%20slang%3D%22en-US%22%3EHero%207%20Black%20PC%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-343165%22%20slang%3D%22en-US%22%3E%3CP%3Esalve%20ho%20un%20porbelma%20con%20la%20gopro%20hero%207%20comprata%20da%20poco%2C%20quando%20collego%20la%20fotocamer%20al%20PC%20sulla%20fotocamera%20appare%20la%20scritta%20che%20conferma%20la%20connessione%2C%20il%20PC%20riconosce%20la%20gopro%20e%20la%20riporta%20tra%20i%20dispositivi%20connessi%26nbsp%3B%20come%20HERO%207%2C%20per%C3%B2%20non%20sono%20in%20grado%20di%20vedere%20il%20contenuto%20nella%20SD%2C%20neanche%20tramite%20quick%2C%20ho%20fatte%20molte%20prove%20con%20diversi%20PC%20ma%20il%20problema%20%C3%A8%20sempre%20lo%20stesso.%20Su%20gopro%20app%20invece%20non%20ho%20nessun%20problema%20a%20visualizzare%20il%20contenuto%20della%20SD.%20devo%20forse%20cambiare%20qualche%20impostazione%3F%20grazie%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-343165%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO7%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-343223%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20Black%20PC%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-343223%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F102688%22%20target%3D%22_blank%22%3E%40mirkob82184%3C%2FA%3E.%20This%20is%20odd.%20which%20SD%20card%20are%20you%20using%3F%20Is%20it%20one%20of%20the%20recommended%20cards%20on%20this%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fblock%2FmicroSD-Card-Considerations%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Elist%3C%2FA%3E%3F%20Are%20the%20devices%20connected%20through%26nbsp%3Bthe%20USB-C%20cable%20that%20came%20with%20the%20camera%20package%3F%20See%20if%20your%20computer's%20native%20media%20players%20will%20detect%20the%20contents%20of%20the%20SD%20card.%20This%20will%20help%20isolate%20whether%20the%20issue%20is%20with%20Quik%2C%20or%20the%20computer%2C%20or%20the%20files%20themselves.%20There%20is%20a%20list%20of%20programs%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fhow_to%2FPrograms-to-View-and-Edit-Videos%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehere%3C%2FA%3E%26nbsp%3Bthat%20will%20help%20view%20and%20edit%20your%20GoPro%20footage.%26nbsp%3B%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EDo%20you%20recall%20the%20resolution%20settings%20used%20for%20the%20files%20that%20you%20are%20trying%20to%20view%3F%20Are%20both%20photos%20and%20videos%20not%20detected%3F%20See%20if%20the%20videos%20are%20using%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fblock%2Fhevc%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3EHEVC%20files%3C%2FA%3E.%20These%20files%20can%20only%20be%20accessed%2Fviewed%20in%20devices%2Fcomputers%20which%20meet%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fblock%2Fhevc-minimum-system-requirements%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Eminimum%20system%20requirements%3C%2FA%3E.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EWe%20hope%20to%20hear%20back%20from%20you.%20Lett%20us%20know%20what%20you%20find%20out.%20Thanks!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-343260%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20Black%20PC%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-343260%22%20slang%3D%22en-US%22%3E%3CP%3Eciao%20si%20le%20impostazioni%20di%20registrazione%20sono%20su%20h264%2B%20hvec%2C%20il%20cavo%20%C3%A8%20quello%20in%20dotazione%20originale%2C%20la%20scheda%20sd%20%C3%A8%20una%20commerciale%20da%2016gb%2C%20ora%20mi%20sta%20venendo%20un%20dubbio%2C%20%C3%A8%20normale%20che%20se%20stacco%20il%20cavo%20quando%20la%20fotocamera%20%C3%A8%20su%20modalit%C3%A0%20usb%20devo%20riavviarla%20tenendo%20premuto%20il%20tasto%20di%20accensione%3F%20perch%C3%A8%20se%20non%20lo%20faccio%2C%20anche%20con%20il%20cavo%20staccato%20rimane%20in%20quella%20modalit%C3%A0.%20non%20vorrei%20che%20si%20blocchi%20magari.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-343280%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20Black%20PC%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-343280%22%20slang%3D%22en-US%22%3E%3CP%3EYou%20should%20just%20try%20using%20an%20SD%20card%20reader.%26nbsp%3B%20They%20are%20far%20more%20reliable%20and%20the%20transfer%20rates%20will%20be%20a%20lot%20quicker.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 2

Hero 7 Black PC

salve ho un porbelma con la gopro hero 7 comprata da poco, quando collego la fotocamer al PC sulla fotocamera appare la scritta che conferma la connessione, il PC riconosce la gopro e la riporta tra i dispositivi connessi  come HERO 7, però non sono in grado di vedere il contenuto nella SD, neanche tramite quick, ho fatte molte prove con diversi PC ma il problema è sempre lo stesso. Su gopro app invece non ho nessun problema a visualizzare il contenuto della SD. devo forse cambiare qualche impostazione? grazie

GoPro
Posts: 7,356

Re: Hero 7 Black PC

 

Hello @mirkob82184. This is odd. which SD card are you using? Is it one of the recommended cards on this list? Are the devices connected through the USB-C cable that came with the camera package? See if your computer's native media players will detect the contents of the SD card. This will help isolate whether the issue is with Quik, or the computer, or the files themselves. There is a list of programs here that will help view and edit your GoPro footage.  

 

Do you recall the resolution settings used for the files that you are trying to view? Are both photos and videos not detected? See if the videos are using HEVC files. These files can only be accessed/viewed in devices/computers which meet minimum system requirements

 

We hope to hear back from you. Lett us know what you find out. Thanks!

Tourist
Posts: 2

Re: Hero 7 Black PC

ciao si le impostazioni di registrazione sono su h264+ hvec, il cavo è quello in dotazione originale, la scheda sd è una commerciale da 16gb, ora mi sta venendo un dubbio, è normale che se stacco il cavo quando la fotocamera è su modalità usb devo riavviarla tenendo premuto il tasto di accensione? perchè se non lo faccio, anche con il cavo staccato rimane in quella modalità. non vorrei che si blocchi magari. 

Nomad
Posts: 765

Re: Hero 7 Black PC

You should just try using an SD card reader.  They are far more reliable and the transfer rates will be a lot quicker.