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Sightseer
Posts: 3

Hero 7 Black Noise on the screen

Hello, I bought a new Hero 7 Black and had to find out on the LCD screen
well, there are stripes in the vertical, to be more precise, they are not very strong but for such an expensive camera I expect perfection.
The camera has been updated to the current version (1.61).
As the display brightness changes, it becomes stronger or weaker.
My question is if you also have the problem or is it an exception and I have to give it back.
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GoPro
Posts: 6,097

Re: Hero 7 Black Noise on the screen

 

Hi @lukstime,

 

Can you please post a sample picture?

 

 

Thanks,

-Jay

Highlighted
Sightseer
Posts: 3

Re: Hero 7 Black Noise on the screen

Here is a picture

20190110_183758 (2).jpg
Highlighted
GoPro
Posts: 6,097

Re: Hero 7 Black Noise on the screen

 

Thanks @lukstime,

 

 

Can you somehow try it on a well lit place. (Outdoor)

 

Try to change the ISO to 100 to 800.

Then check it indoors. 

 

If issue persist please contact our customer support team via phone or chat.

https://gopro.com/help/ContactUs

 

Regards,

-Jay

Highlighted
Sightseer
Posts: 3

Re: Hero 7 Black Noise on the screen

I Turnt de change de IOS and now it's mostly gowned, only tow little stripes on the left by the looping button are still there and I can't catch them on a picture

I can't go Outside because of its already dark.

 

-Luk

Highlighted
GoPro
Posts: 6,097

Re: Hero 7 Black Noise on the screen

 

Sure @lukstime,

 

Once you have an opportunity to check, please let us know. 

 

If it's still happening on a well lit environment then please consider contacting our customer support team: https://gopro.com/help/ContactUs

 

Thanks,

-Jay