Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Sightseer
Posts: 1

Hero 7 Black Isn't Detected

[ New ]

Hello.  I have a Hero 7.  Whenever I plug it into my computer and turn the camera on, the software doesn't seem to detect the camera and the "Import Files" prompt doesn't appear.  I've tried several different USB plugs, and the camera itself has a picture of a USB plug that says "USB CONNECTED."  Am I missing something here?  Thanks.  


Accepted Solutions
GoPro
Posts: 23,053

Re: Hero 7 Black Isn't Detected

[ New ]

Hi @gabriela577

 

If you haven't yet, please go over the steps on Camera is Not Recognized on Quik for desktop - Windows

You can also try this: go to Device Manager> Find GoPro> Select "Disable" then "Enable".

 

If it's still the same, using an SD card adapter/reader should work.

 

Thanks!

Ej

 

 

View solution in original post


All Replies
GoPro
Posts: 23,053

Re: Hero 7 Black Isn't Detected

[ New ]

Hi @gabriela577

 

If you haven't yet, please go over the steps on Camera is Not Recognized on Quik for desktop - Windows

You can also try this: go to Device Manager> Find GoPro> Select "Disable" then "Enable".

 

If it's still the same, using an SD card adapter/reader should work.

 

Thanks!

Ej