Hero 7 Black - Hypersmooth failure. Super glitchy warped footage

[joek812]

Hi Everyone,

Took this footage yesterday on my Hero 7 Black. 2.7k 60fps Superview with Hypersmooth.

Starts off well then just gives up and goes real glitchy.

Gutted because i'd been building up to this run all day, and GoPro let me down.

I'm thinking its an issue when using 60fps because its never happened to me at 30fps, although being so new, the testing has only been limited.

Anyone else had this??

[graytree76514 · Accepted solution]

Hi @renéh760,

Please contact our customer support team via phone or chat. 

They might be able to help. 

https://gopro.com/help/ContactUs

Regards,

-Jay 

[quickhero77554]

This happened on my GoPro Hero6 Black every now and then when there was a large impact, and I never found a solution. 

Please reply GoPro!

[joek812]

Great lol. An action camera that cant handle action

[quickhero77554]

I can't remember what I tried to fix it but it was happening less and less as time went on.

Is your SD card a recommended card?

This might be the SD card struggling to keep up with the data being transferred.

[joek812]

Yeah its the recommended one, and its brand new.

[graytree76514]

May I know the brand and model @joek812?

Please let us know so that we can check.

Also please reset the camera and install a new update. 

That might help.

Thanks,

-Jay 

[joek812]

SanDisk SDSQXAF-064G-GN6MA Extreme microSDXC

The camera is a week old lol, reset it? The firmware is fully up to date, i checked today.

[graytree76514]

Yes @joek812,

Resetting the camera might help. 

But if that won't solve the issue try to install a new firmware manually by downloading it here: https://gopro.com/help/articles/how_to/software-update-instructions-for-hero7-cameras

Follow the steps for manual update. 

Thanks, 

-Jay