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Tourist
Posts: 8
Accepted Solution

Hero 7 Black - Hypersmooth failure. Super glitchy warped footage

Hi Everyone,

 

Took this footage yesterday on my Hero 7 Black. 2.7k 60fps Superview with Hypersmooth.

 

Starts off well then just gives up and goes real glitchy.

 

Gutted because i'd been building up to this run all day, and GoPro let me down.

 

I'm thinking its an issue when using 60fps because its never happened to me at 30fps, although being so new, the testing has only been limited.

 

Anyone else had this??

 


Accepted Solutions
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GoPro
Posts: 6,097

Re: Hero 7 Black - Hypersmooth failure. Super glitchy warped footage

Hi @renéh760,

 

Please contact our customer support team via phone or chat. 

They might be able to help. 

 

https://gopro.com/help/ContactUs

 

 

Regards,

-Jay 

View solution in original post


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Nomad
Posts: 343

Re: Hero 7 Black - Hypersmooth failure. Super glitchy warped footage

This happened on my GoPro Hero6 Black every now and then when there was a large impact, and I never found a solution. 

 

Please reply GoPro!

Highlighted
Tourist
Posts: 8

Re: Hero 7 Black - Hypersmooth failure. Super glitchy warped footage

Great lol. An action camera that cant handle action

Highlighted
Nomad
Posts: 343

Re: Hero 7 Black - Hypersmooth failure. Super glitchy warped footage

I can't remember what I tried to fix it but it was happening less and less as time went on.

 

Is your SD card a recommended card?

 

This might be the SD card struggling to keep up with the data being transferred.

Highlighted
Tourist
Posts: 8

Re: Hero 7 Black - Hypersmooth failure. Super glitchy warped footage

Yeah its the recommended one, and its brand new.

Highlighted
GoPro
Posts: 6,097

Re: Hero 7 Black - Hypersmooth failure. Super glitchy warped footage

 

May I know the brand and model @joek812?

 

Please let us know so that we can check.

Also please reset the camera and install a new update. 

 

That might help.

 

 

Thanks,

-Jay 

Highlighted
Tourist
Posts: 8

Re: Hero 7 Black - Hypersmooth failure. Super glitchy warped footage

SanDisk SDSQXAF-064G-GN6MA Extreme microSDXC

 

The camera is a week old lol, reset it? The firmware is fully up to date, i checked today.

Highlighted
GoPro
Posts: 6,097

Re: Hero 7 Black - Hypersmooth failure. Super glitchy warped footage

 

Yes @joek812,

 

 

Resetting the camera might help. 

But if that won't solve the issue try to install a new firmware manually by downloading it here: https://gopro.com/help/articles/how_to/software-update-instructions-for-hero7-cameras

Follow the steps for manual update. 

 

 

Thanks, 

-Jay