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Tourist
Posts: 2

Hero 7 Black Green Screen issue

Everytime i turn on my Hero 7 Black, the touch screen display is green and will not let me record any footage, and if i do record, all that is saved is a green screen, please help, on vacation and unable to use, also, my product is brand new.
Adventurer
Posts: 10,685

Re: Hero 7 Black Green Screen issue

Specifically, what SD card are you using (make/model/size), what Firmware is the camera on, and how did you update?

Are you using Quick capture?

Did it ever work correctly?

Has the camera been dropped?
Tourist
Posts: 2

Re: Hero 7 Black Green Screen issue

The camera was working great for the first week, has not been dropped, has not been uderwater (even though it’s water proof) i do not have quick capture installed, SD is a sandisk 128gb, camera is up to date.
GoPro
Posts: 3,505

Re: Hero 7 Black Green Screen issue

Hi @bluebluff7451,

 

Is it a SanDisk Extreme or Ultra?

 

Have you tried resetting the camera and install new firmware update. 

https://gopro.com/help/articles/how_to/software-update-instructions-for-hero7-cameras

 

 

Please let us know. 

 

Thanks!