03-19-2019 12:49 PM
You can see the example file here: https://www.collabshot.com/show/add892
03-19-2019 02:16 PM
Try taking a video in said apartment and post to youtube and put the link up here. That way we can see if the issue is replicated when shooting video and how well lit your apartment is. In the meantime, try updating your firmware again, but use the manual process.
03-21-2019 04:49 PM
And then took photos of the apartment and photos of the outside. Photos that look normal and don’t have green tint are night mode photos, but even if it makes sense to use night mode in the apartment, it’s weird to use it on a sunny day outside.
03-21-2019 05:04 PM
Sorry to hear about the trouble, @sunnypeak82337. Did you configure the White Balance under Protune settings for the photos taken using Night Mode? Around 4000K to 5000K White Balance will give you a shade of green color tone. More details about Protune HERE.
You can try turning OFF the Protune so that the camera will automatically adjust the settings based on the environmental conditions, and see if that will make any difference.
In addition, re-flashing the firmware update of the camera can help correct any errors with the current software installation. Follow the manual update instructions specified on this article: Software Update Instructions for HERO7 Cameras
Hopefully this helps!
03-22-2019 09:53 AM
Thanks for the update, @sunnypeak82337. If the symptoms persists after reinstalling the firmware of your camera, given that this is a recent purchase and out-of-the-box issue, kindly reach out to the retailer so they can help you with the next steps.
Alternatively, you can contact our Support team know so they can further assist you on this. You may reach them by phone or chat.
03-22-2019 10:45 AM
Is there something I can do about it without driving 400 Km back one way to the retailer? Could you arrange for me to send it for repair? (just not in Croatia, since GoPro official service in Croatia is a hideous firm, they have 2.3 stars on Google. No one is ever that bad :) )
03-22-2019 10:51 AM