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Tourist
Posts: 5

Hero 7 Black - Green Photos

Hello everyone. I bought a new hero 7 black and it updated the firmware while I was setting it up. I tried taking a photo in my (quite well lit) apartment and it turned out green. And I can’t take any photos wighout at least some degree of green tint on them. Unless I put the camera in night mode, then the photos seem normal. Video recording works well. Can anyone advise me what to do. I’m in Croatia EU but I bought the camera in Apple Store in Vienna. I hope I don’t have to go all the way to Austria again just to send it for repair?

You can see the example file here: https://www.collabshot.com/show/add892
Nomad
Posts: 1,291

Re: Hero 7 Black - Green Photos

Try taking a video in said apartment and post to youtube and put the link up here.  That way we can see if the issue is replicated when shooting video and how well lit your apartment is.  In the meantime, try updating your firmware again, but use the manual process.

 

https://gopro.com/update

Tourist
Posts: 5

Re: Hero 7 Black - Green Photos

Thanks for suggestion. I took video here: https://youtu.be/LWhBnw2n4d4

And then took photos of the apartment and photos of the outside. Photos that look normal and don’t have green tint are night mode photos, but even if it makes sense to use night mode in the apartment, it’s weird to use it on a sunny day outside.
https://flic.kr/p/24Eo5uK
https://flic.kr/p/2eb35Q3
https://flic.kr/p/2fcgA5d
https://flic.kr/p/2dT49UX
GoPro
Posts: 3,032

Re: Hero 7 Black - Green Photos

Sorry to hear about the trouble, @sunnypeak82337. Did you configure the White Balance under Protune settings for the photos taken using Night Mode? Around 4000K to 5000K White Balance will give you a shade of green color tone. More details about Protune HERE.

 

You can try turning OFF the Protune so that the camera will automatically adjust the settings based on the environmental conditions, and see if that will make any difference.


In addition, re-flashing the firmware update of the camera can help correct any errors with the current software installation. Follow the manual update instructions specified on this article: Software Update Instructions for HERO7 Cameras

 

Hopefully this helps!

 

Ann

Tourist
Posts: 5

Re: Hero 7 Black - Green Photos

Sorry, I forgot to mention that I did flash the firmware, manually. Also both day and night settings are on Auto wit protune turned off. And in protune, the white balance is set to Auto.
GoPro
Posts: 3,032

Re: Hero 7 Black - Green Photos

Thanks for the update, @sunnypeak82337. If the symptoms persists after reinstalling the firmware of your camera, given that this is a recent purchase and out-of-the-box issue, kindly reach out to the retailer so they can help you with the next steps.

 

Alternatively, you can contact our Support team know so they can further assist you on this. You may reach them by phone or chat.

Tourist
Posts: 5

Re: Hero 7 Black - Green Photos

Is there something I can do about it without driving 400 Km back one way to the retailer? Could you arrange for me to send it for repair? (just not in Croatia, since GoPro official service in Croatia is a hideous firm, they have 2.3 stars on Google. No one is ever that bad :) )


GoPro
Posts: 3,032

Re: Hero 7 Black - Green Photos

@sunnypeak82337, you can contact our Support team know so they can help you with the next steps. Ensure to have your camera and proof of purchase ready for any information that they may need. You may reach them by phone or chat.