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Sightseer
Posts: 1

Hero 7 Black Freezing.

Lots of crashing / freezing with a brand new Hero 7 Black - using correctly specified card.

What's going on???

 

GoPro
Posts: 4,720

Re: Hero 7 Black Freezing.

Hi @sonicam,

 

Sorry to know that your camera is not working properly. 

 

Have you tried installing new firmware?

Please check this website and follow manual firmware update: https://gopro.com/help/articles/how_to/software-update-instructions-for-hero7-cameras

 

Regards,

-Jay 

Nomad
Posts: 279

Re: Hero 7 Black Freezing.

Which SD card are you using? During crashes, I found it helpful to force the camera to turn off by holding the side button for around 10 seconds. You should try doing the mentioned manual update and also factory reset the camera.