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Tourist
Posts: 2

Hero 7 Black Freezing

Hi my Hero 7 black is freezing and it is reproducible.

 

I turn on the Camera (v. 1.61) Memory Card SanDisk 128Gbyte and then I turn the camera from landscape to portrait and vice versa. Maximun 5 times and then the Hero7 black freeze.

 

Yours sincerely

 

Lars

GoPro
Posts: 5,447

Re: Hero 7 Black Freezing

 

Hi @larsu7748,

 

May I know the exact model of the SD card please? 

 

Is is SanDisk Ultra?

 

Also have you tried updating the camera manually?

 

Please let us know.

 

Regards,

-Jay 

Tourist
Posts: 2

Re: Hero 7 Black Freezing

Hello graytree76514,

the exact model is SanDisk Ultra 128GByte microSD XC I
I updated the Camera with the Android app from Gopro.

Thx
Lars
Tourist
Posts: 5

Re: Hero 7 Black Freezing

Similar issue was reported on a different topic. There is a hotfix for this issue... until it gets fixed.

 

Please take a look:  https://community.gopro.com/t5/Cameras/The-firmware-version-01-61-is-making-screen-freeze-on-standby...

 

Long story short:  In VIDEO SETTINGS menu you must turn off LOW LIGHT mode.

GoPro
Posts: 9,412

Re: Hero 7 Black Freezing

Hello @larsu7748. Great to know that your camera has the latest firmware installed. The SanDisk Ultra card is known to cause issues with the camera that is why it is not among the recommended cards on this list. Try using a recommended card and let us know how it goes. Thanks!