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Hiker
Posts: 25

Hero 7 Black Firmware Update 1.8 only recording audio after a minute

I did a really stupid thing. I updated my Hero 7 Black from 1.7 with which I have never had any problems to 1.8 .

 

Now, when I try to record, it kinda freezes after about 1 minute or so. The thing is that it starts recording fine and when looking at the footage the image stops at some point and there's only audio. 

 

Is there a way to undo the 1.8 Update and go back to 1.7?

Adventurer
Posts: 11,325

Re: Hero 7 Black Firmware Update 1.8 only recording audio after a minute

Yes. if you manually save, you did not, you auto uploaded?

Hiker
Posts: 25

Re: Hero 7 Black Firmware Update 1.8 only recording audio after a minute

I did the update via cable and App on my Mac.

Adventurer
Posts: 11,325

Re: Hero 7 Black Firmware Update 1.8 only recording audio after a minute

the site  does not offer older firmware, and links do get flagged if posted.  you will need to google or some one PM fw  1.70

Hiker
Posts: 25

Re: Hero 7 Black Firmware Update 1.8 only recording audio after a minute

I already tried to find 1.7 online but there seems to be none. :(

Nomad
Posts: 2,102

Re: Hero 7 Black Firmware Update 1.8 only recording audio after a minute

You sure it's not a HEVC problem?  Sounds awfully like it, gopro records but on playback on a computer the image freezes but audio continues.

 

Try playing the file with VLC player and/or read this link to get the codec for free:

https://mspoweruser.com/heres-how-you-can-get-the-hevc-codec-from-microsoft-store-for-free/ 

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Hiker
Posts: 25

Re: Hero 7 Black Firmware Update 1.8 only recording audio after a minute

It doesn't even show on the GoPro.

GoPro
Posts: 4,268

Re: Hero 7 Black Firmware Update 1.8 only recording audio after a minute

@niconj, sorry to hear about the trouble. Reinstalling the firmware update of the camera can help correct any errors with the current software installation. Follow the Manual Update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229 

If the issue persists, our Support team will be able to assist you with the next steps. You may reach them by phone or live chat through https://gopro.com/help/ContactUs.