10-30-2019 09:28 AM
I did a really stupid thing. I updated my Hero 7 Black from 1.7 with which I have never had any problems to 1.8 .
Now, when I try to record, it kinda freezes after about 1 minute or so. The thing is that it starts recording fine and when looking at the footage the image stops at some point and there's only audio.
Is there a way to undo the 1.8 Update and go back to 1.7?
10-30-2019 09:50 AM
You sure it's not a HEVC problem? Sounds awfully like it, gopro records but on playback on a computer the image freezes but audio continues.
Try playing the file with VLC player and/or read this link to get the codec for free:
11-13-2019 09:31 AM
@niconj, sorry to hear about the trouble. Reinstalling the firmware update of the camera can help correct any errors with the current software installation. Follow the Manual Update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229
If the issue persists, our Support team will be able to assist you with the next steps. You may reach them by phone or live chat through https://gopro.com/help/ContactUs.