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Reply
Hiker
Posts: 29

Re: Hero 7 Black External Power Issue

[ Edited ]

@shawnf

Thanks for the info. I was unaware that the battery mfg made a difference. I ran the hero 7 for about 45 minutes with a vietnam battery and it seemed fine. I'm running the vietnam version on my hero 6 black right now and so far so good in Digi Re-Fuel power pack. That could be the reason it didn't happen every time I tried it. I may have had Chinese batteries in it sometimes. Of my 11 batteries, only 4 of them are Vietnam version.  ( I have 4 cameras total) I'll continue to monitor and see if this is a fix for me. That would be great if I could get the Hero 6 black to work 100% of the time with my Re-Fuel.

Hiker
Posts: 32

Re: Hero 7 Black External Power Issue

@tj311  I'm not sure if the battery is absolutely the issue, I just remember people were mentioning the battery that came with the GoPro was made in China and it wouldn't charge to 100% and that got some more discussions going about the batteries.  Hopefully the fix is as simple as using the batteries made in Vietnam.  I ordered 4 GoPro batteries from Amazon and they were all made in Vietnam.  

Tourist
Posts: 12

Re: Hero 7 Black External Power Issue

I have two GoPro 7 Black cameras and have exactly the same problem with both cameras. The cameras will crash anytime they are hooked up to external power (battery, USB adapter ect.). I have done all the normal stuff: manual firmware update, only approved SD cards, used different cards, different recording resolutions, tried multiple cables, nothing helps.

 

This is an intermittent issue but it happens most of the time. Either the camera crashes immediately after pressing record requiring battery removal to restart or the camera will randomly crash 1 to 2 minute into a recording and not require battery removal to continue running.

 

Both cameras run just fine using the internal battery.

 

I am using a GoPro Hero 6 Black in the same application without any problems. 

 

This is clearly a Hero 7 Black issue.

 

On chat today for over an hour. No resolution yet.

 

 

Hiker
Posts: 28

Re: Hero 7 Black External Power Issue

I really hope this is taken care of in a new Hero7 Black firmware update. I want to use a power bank such as the Anker for snowmobiling. As you know. cold weather is a battery killer. 

Hiker
Posts: 32

Re: Hero 7 Black External Power Issue

[ Edited ]

so u want to record using a seperate power source

ok you have to do this in a certain order or the camera will shut down

 

first turn the camera on

start recording

THEN plug the powerpack in the usb port

and it will record and not turn off and should record till the powepack is exhausted or the card is full up

you can also do this with the mains charger or in car 

 

it will not do this without a battery in the camera im guessing this is to do with resistance

 

 

Tourist
Posts: 12

Re: Hero 7 Black External Power Issue

Thanks for the work around. Will give it a try.

 

I am working through troubleshooting on this issue. I have found a couple of USB C cables that work when using a 5 volt power supply. Some cables work and some don't. I have also found that no matter what USB C cable is used nothing but crashes using external battery packs. Clearly this is a USB C issue with the Hero 7 since the Hero 6 works fine same cables.

 

All of my work is done through the USB C GoPro audio adpater. Same problem without the audio adapter so I don't think that is the problem.

 

Troubleshooting is difficult becase sometimes the camera will work in record but not often. No obvious difference in the cables but there are certain USB C cables that make the camera crash in the record mode every time.

 

I am guessing the issue is some noise or unwanted signal on the data leads of the USB C cables. Since all I want to do is power the camera I may modify the cables to cut the data leads and leave only +/-.

 

More cables on order.

 

Come on GoPro this has to be a widespread problem.

Tourist
Posts: 12

Re: Hero 7 Black External Power Issue

Update on the external power issue. I have solved the problem for my application. I fly two wing mounted Hero 7 Black's on an aircraft. They are shooting 4k @ 60FPS so external power is required. Since these cameras are mounted externally in a 100 mph wind they have no thermal problems. They can run for hours at 4k / 60FPS with a 256 gb SD card but they obvious need external power.

 

I found that by taking an Amazon Basic low speed USB C cable then cutting it in half  and isolating the + and - power wires I can run the cameras without crashing using a 12 volt to 5 volt power supply. You have to be careful to isolated the data wires in the wire bundle. All you need going to the camera is +5 volt.

 

So this basically confirms my suspicion. Noise or other unwanted signals are getting fed into the Hero 7 on the data wires in the USB C cable and causing the camer to crash in the record mode.

 

Here is an example of the kind of video produced by these wing mount Hero 7's.

 

Highlighted
Tourist
Posts: 12

Re: Hero 7 Black External Power Issue


@thorsteno1 wrote:

When recording 4K or 2.7K video OR hyperlapse with an external USB powerbank (Anker), the camera will stop recording after a few seconds. This occurs intermittently, sometimes it records just fine, but not always.

I am using the official GoPro USB-C cables that came with the cameras. The recording error happens with my Anker Power Bank and also when plugged into a 2.1 Amp car cigarette USB power plug.

Firmware is v1.5.1 and I am using one of the recommended Samsung Evo Plus 128GB MB-MC128GA/AM cards. Firmware was manually updated via sd card. I did a full format on the microsd cards on the computer and then also formatted in-camera.

Tested this on both of my new Hero 7 Blacks. Sometimes they record just fine with external power and other times they both stop recording after a few seconds.

Using the internal battery ONLY, both H7B’s record video & hyperlapse just fine….until the battery dies 40-50 minutes later.

Never had any external power issues on my Hero 5 Black or Hero 4 Black, both worked flawlessly and I was able to leave the cameras on 12 hours a day.

Please add this issue to the next H7B firmware update.

Thanks in advance!


UPDATE@ as I have posted earlier in this thread I have experience exactly the same problem with two GoPro 7 Black cameras. I have spend many hours troubleshooting this problem. Bottom line with all features turned on shooting 4k @ 60FPS, Protune, Hypersmooth, audio adapter, on a 256 GB SD card (approved by GoPro) the cameras would most often crash or freeze on any form of external power (battery, power supply, USB power strip).

 

I have found by turning off wireless connections, turning off GPS and downgrading from a 256 GB card to a 128 GB the cameras are now running in the record mode without crashing for an extended period of time on any form of external power with several different USB-C cables. I suspect the power demands associated with running the camera with all features on are just too much. Strange part is that the cameras can handle recording operations with everything turned on if running on internal battery only.