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Tourist
Posts: 5

Hero 7 Black Connecting to PC issue

Hi.

My Hero 7 Balck connected to PC, is recognized by the system and Quick app but it shows "no files to import" and memory card : " SD CARD CAPACITY: NAN GB 0% used". The camera is visible in file manager and files can be played with system tools but not the Quick app itself.

It happens on PC with Win 10 ufter upgrade from Win8 and on laptop with Win 10 also after udate. On notebook with preinstalled Win 10 works normally but its not enough efficient to use it with GoPro movies...

Any Ideas?

Highlighted
Explorer
Posts: 12,955

Re: Hero 7 Black Connecting to PC issue

Since it's working on one computer and not the other you can try this
https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/after-installing-a-driver-upda...

Also, if you unplug the camera from the USB port (after getting NAN GB 0%) and then plug it back in, does it correctly show the media?
Highlighted
Tourist
Posts: 5

Re: Hero 7 Black Connecting to PC issue

Reconnecting doesn't solve the problem. It also seems that the given solution does't aply to my PC...it must be something else.