Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-255777%22%20slang%3D%22en-US%22%3EHero%207%20Black%20-%20Choppy%20playback%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-255777%22%20slang%3D%22en-US%22%3E%3CP%3ETried%20out%20the%20Hero%207%20Black%20for%20the%20first%20time%20this%20weekend%20and%20diappointed%20to%20say%20the%20least.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWhen%20i%20bough%20the%20camera%2C%20first%20thing%20i%20did%20was%20manually%20update%20the%20firmware%20to%201.51.%20I%20also%20went%20out%20and%20purchased%20one%20of%20the%20recommended%20SD%20cards%3A%20Samsung%20128GB%20100MB%2Fs%20(U3)%20MicroSD%20EVO%20Select%20Memory%20Card%20with%20Adapter%20(MB-ME128GA%2FAM)%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EFilmed%20for%20the%20first%20time%20with%20the%20following%20settings%3A%3C%2FP%3E%3CP%3E4K%2060FPS%3C%2FP%3E%3CP%3EFOV%3A%20Wide%3C%2FP%3E%3CP%3EStabilization%3A%20Auto%3C%2FP%3E%3CP%3EPT%3A%20On%3C%2FP%3E%3CP%3EShutter%3A%20Auto%3C%2FP%3E%3CP%3EEV%20Comp%3A%200%3C%2FP%3E%3CP%3EWB%3A%20Auto%3C%2FP%3E%3CP%3EISO%20Min%3A%20100%3C%2FP%3E%3CP%3EISO%20Max%3A%20800%3C%2FP%3E%3CP%3ESharpness%3A%20Med%3C%2FP%3E%3CP%3EColor%3A%20GoPro%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWhen%20i%20playback%20the%20video%20on%20my%20laptop%2C%20it%20plays%20the%20video%20just%20fine%20for%201%20second%2C%20the%20next%203%20seconds%20are%20choppy%2C%20then%201%20second%2C%20then%203%20choppy%20and%20so%20on.%20I've%20tried%20playback%20with%20QuickTime%20Player%2010.5%20as%20well%20as%20VLC%203.0.4.%20Laptop%20is%20MacBook%20Pro%20Mid2015.%202.2GHz%20i%26amp%3B%2C%2016GB%20Ram%20running%20Mojave%2010.4%20(Laptop%20plays%204k60%20files%20from%20Hero%206%20Black%20just%20fine).%20I%20also%20tried%20on%20my%20windows%20desktop%20with%20the%20same%20players%20with%20the%20same%20results.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20read%20another%20post%20on%20here%20about%20a%20similar%20issue%20and%20the%20suggestion%20was%20to%20reset%20the%20camera%20and%20manuall%20update%20again%20so%20before%20opening%20this%20thread%20i%20did%20those%20steps%20and%20did%20another%20test%20with%20the%20same%20results.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20can%20provide%20the%20RAW%20video%20file%20if%20needed.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20the%20SD%20card%20that%20came%20with%20the%20camera%20(32GB%20SanDisk)%20that%20i%20may%20try%20next%20when%20i%20have%20a%20moment.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-255777%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO7%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-255785%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20Black%20-%20Choppy%20playback%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-255785%22%20slang%3D%22en-US%22%3EAs%20a%20follow%20up%2C%20i%20just%20ran%20out%20and%20tested%20with%20the%20SanDisk%20Extreme%2032GB%20card%20that%20came%20with%20camera%2C%20same%20results%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-255786%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20Black%20-%20Choppy%20playback%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-255786%22%20slang%3D%22en-US%22%3E%3CP%3EDid%20you%20say%20you%20viewed%20on%20teh%20camera%20itself%2C%20is%20it%20choppy%3F%20on%20the%26nbsp%3B%20lpatop%26nbsp%3B%20and%20on%20its%20HDD%26nbsp%3B%20is%20it%20choppy%3F%26nbsp%3B%20on%20a%20private%20youtube%20upload%20is%20it%20choppy%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-255787%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20Black%20-%20Choppy%20playback%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-255787%22%20slang%3D%22en-US%22%3E%3CP%3EPlays%20back%20on%20the%20gopro%20just%20fine.%20Yes%20the%20video%20is%20directly%20on%20the%20hard%20drive%20of%20the%20mac%26nbsp%3Bas%20well%20as%20the%20PC.%20I%20did%20not%20upload%20it%20anywhere%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-255790%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20Black%20-%20Choppy%20playback%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-255790%22%20slang%3D%22en-US%22%3E%3CP%3EHere%20is%20a%20dropbox%20link%20to%20the%20video%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fwww.dropbox.com%2Fs%2Fh00o685xz4n6uk3%2FGX010007.MP4%3Fdl%3D0%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fwww.dropbox.com%2Fs%2Fh00o685xz4n6uk3%2FGX010007.MP4%3Fdl%3D0%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-255791%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20Black%20-%20Choppy%20playback%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-255791%22%20slang%3D%22en-US%22%3E%3CP%3EIf%20you%20do%20upload%20you'll%20then%26nbsp%3B%20understand%20its%20the%20computer%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-255799%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20Black%20-%20Choppy%20playback%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-255799%22%20slang%3D%22en-US%22%3E%3CP%3EPlays%20perfect%20online%20your%20computer%20is%20not%20to%20Par%2C%20try%20VLC%20player%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-255801%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20Black%20-%20Choppy%20playback%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-255801%22%20slang%3D%22en-US%22%3ERe-read%20the%20post%2C%20I've%20tried%20the%20latest%20version%20of%20VLC.%20How%20is%20is%20my%20computer%20is%20not%20up%20to%20par%20however%20i%20can%20play%204k60%20vids%20from%20Hero%206%20without%20issue.%3CBR%20%2F%3E%3CBR%20%2F%3EThe%20windows%20PC%20is%20a%203.6GHz%20i7%20with%2016GB%20ram%20-%20If%20that's%20not%20up%20to%20par%20couldn't%20tell%20you%20what%20is.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-255821%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20Black%20-%20Choppy%20playback%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-255821%22%20slang%3D%22en-US%22%3E%3CP%3EYes%20I%20missed%20that%20part%20that%20you%20tried.%20Apollogese.%26nbsp%3B%20%26nbsp%3B%204K60%20the%20hero%26nbsp%3B6%20does%20not%20do%20so%20not%20sure%20why%20its%20creating%20choppiness.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-255822%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20Black%20-%20Choppy%20playback%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-255822%22%20slang%3D%22en-US%22%3E%3CP%3EWeird%2C%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EMy%20laptop%20is%20fairly%20old%20and%20the%20video%20plays%20just%20fine%20for%20me.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EMaybe%20a%20driver%20issue%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-255840%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20Black%20-%20Choppy%20playback%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-255840%22%20slang%3D%22en-US%22%3EIf%20it%20were%20a%20driver%20i%20would%20assume%20i%20would%20have%20the%20same%20issue%20with%20file%20from%20Hero%206%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-255869%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20Black%20-%20Choppy%20playback%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-255869%22%20slang%3D%22en-US%22%3E%3CP%3EIf%20i%20did%20not%20say%20this%3A%20hypersmooth%2C%204L60%20plays%20a%20toll.%204k30%20and%20Standard%20eis%26nbsp%3B%20may%20not%20be%20as%20hard%20on%20the%20cpu.%26nbsp%3B%20%26nbsp%3B%20%26nbsp%3Bcan%20you%20put%20the%20file%20in%20an%20editor%20and%20does%20it%26nbsp%3B%20play%20correctly%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-255904%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20Black%20-%20Choppy%20playback%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-255904%22%20slang%3D%22en-US%22%3EPlays%20the%20same%20inside%20of%20Final%20Cut%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-255905%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20Black%20-%20Choppy%20playback%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-255905%22%20slang%3D%22en-US%22%3E%3CP%3EThe%20people%20that%20are%20saying%20it%20is%20playing%20fine%20on%20the%20link...%20Have%20they%20actually%20downloaded%20the%20file%3F%20Or%20just%20going%20by%20the%20stream%3F%20The%20reason%20I%20ask%20is%20because%20the%20stream%20is%20only%20720%20whereas%20the%20download%20is%204k.%20Fyi%2C%20the%20stream%20plays%20fine%20for%20me%20but%20the%20downloaded%20file%20freezes%20on%20the%20first%20frame%20on%20my%20laptop%20using%20VLC%20(as%20I%20would%20expect%20a%204k%2060fps%20file%20to%2C%20as%20it%20is%20a%20fairly%20old%20laptop%20albeit%20with%20an%20i7%20inside)%3CBR%20%2F%3ESoryy%20I%20ain't%20got%20a%20solution%20but%20just%20wanted%20to%20make%20sure%20about%20the%20stream%2Fdownload%20feedback%20you%20were%20getting.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-255908%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20Black%20-%20Choppy%20playback%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-255908%22%20slang%3D%22en-US%22%3EI%20downloaded%20it.%20Worked%20on%20my%20computer%20and%20worked%20on%20my%20phone%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-256330%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20Black%20-%20Choppy%20playback%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-256330%22%20slang%3D%22en-US%22%3E%3CP%3EI%20downloaded%20the%20file%20and%20played%20it%20with%20SMPlayer%20and%20it%20played%20fine.%26nbsp%3B%20However%20if%20I%20switched%20the%20SMPlayer%20output%20driver%20from%20vdpau%20(Nvidea)%20to%20anything%20else%20the%20playback%20slows%20so%20are%20you%20using%20hardware%20or%20software%20decoding%20for%20HEVC%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-256341%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20Black%20-%20Choppy%20playback%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-256341%22%20slang%3D%22en-US%22%3EI'm%20not%20sure%20what%20the%20issue%20is%20with%20your%20computer%2C%20but%20the%20video%20plays%20fine%20for%20me%20as%20well.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-267853%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20Black%20-%20Choppy%20playback%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-267853%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%20I%20have%20the%20same%20problem.%20I%20downloaded%20your%20video%20and%20it%20stutters%20on%20my%20Macbook%20Pro%2015%22%20Retina%20mid%202012.%20I%20use%20Quicktime%20player%20and%20iMovie%20sam%20result.%20I%20have%20the%20latest%20macOS%20Mojave%20which%20supports%20HVEC%20video%20format%20and%20my%204K%20video%20from%20iPhone%207%20has%20no%20issues%20with%20playback%20or%20my%20Hero%205%204K%20video.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-268700%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20Black%20-%20Choppy%20playback%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-268700%22%20slang%3D%22en-US%22%3E%3CP%3EI%20just%20downloaded%20the%20file%20on%20my%202017%20MacBook%20with%2016gb%20of%20Ram.%20I%20opened%20it%20with%20IINA%20player%20and%20QuikTime%20Player.%20The%20file%20played%20perfectly%20on%20both%20for%20me.%20It%20doesn't%20seem%20like%20the%20GoPro%20is%20the%20problem.%20I%20don't%20know%20what%20to%20tell%20you.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-268737%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20Black%20-%20Choppy%20playback%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-268737%22%20slang%3D%22en-US%22%3E%3CP%3EOverall%20bitrate%20of%20your%20uploaded%20video%20is%2078.0%20Mb%2Fs%2C%20compare%20it%20with%20video%20bitrate%20from%20your%20Hero%206.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-276329%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20Black%20-%20Choppy%20playback%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-276329%22%20slang%3D%22en-US%22%3E%3CP%3EI%20am%20experiencing%20the%20exact%20same%20issue%20as%20you%26nbsp%3Band%20I%20built%20my%20pc%20from%20ground%20up%20with%20a%20dedicated%20graphics%20card%20etc...%20Our%20rigs%20are%20strong%20enough%20and%20capable%20enough%20to%20run%20these%20videos%20as%20they%20appear%20on%20the%20GoPro%20itself%26nbsp%3B(smooth).%20The%20only%20idea%20I%20have%20is%20both%20our%20devices%20(my%20other%20being%20an%20early%20MacBook%26nbsp%3Bpro-2015%2013in)%20do%20not%20support%20HEVC%20video%20encoding%20and%20because%20of%20that%2C%20the%20videos%20run%20very%20choppy.%3CBR%20%2F%3E%3CBR%20%2F%3EJust%20as%20you%20described%20mine%20runs%20great%20for%20the%20first%201-2%20seconds%20then%20choppy%20then%20back%20to%20normal%20and%20then%20choppy%20once%20again.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Explorer
Posts: 12,208

Re: Hero 7 Black - Choppy playback

I'm not sure what the issue is with your computer, but the video plays fine for me as well.
Highlighted
Tourist
Posts: 5

Re: Hero 7 Black - Choppy playback

Hi, I have the same problem. I downloaded your video and it stutters on my Macbook Pro 15" Retina mid 2012. I use Quicktime player and iMovie sam result. I have the latest macOS Mojave which supports HVEC video format and my 4K video from iPhone 7 has no issues with playback or my Hero 5 4K video.

Tourist
Posts: 6

Re: Hero 7 Black - Choppy playback

I just downloaded the file on my 2017 MacBook with 16gb of Ram. I opened it with IINA player and QuikTime Player. The file played perfectly on both for me. It doesn't seem like the GoPro is the problem. I don't know what to tell you.

Sightseer
Posts: 1

Re: Hero 7 Black - Choppy playback

Overall bitrate of your uploaded video is 78.0 Mb/s, compare it with video bitrate from your Hero 6.

Tourist
Posts: 3

Re: Hero 7 Black - Choppy playback

I am experiencing the exact same issue as you and I built my pc from ground up with a dedicated graphics card etc... Our rigs are strong enough and capable enough to run these videos as they appear on the GoPro itself (smooth). The only idea I have is both our devices (my other being an early MacBook pro-2015 13in) do not support HEVC video encoding and because of that, the videos run very choppy.

Just as you described mine runs great for the first 1-2 seconds then choppy then back to normal and then choppy once again.