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Sightseer
Posts: 2

Hero 7 Black Battery tab detached and now stuck

Got the GPH 7 Black for Christmas, charged up yesterday and on using today, it froze up, then eventually turned off. On trying to remove the battery, the tab has broken off and now the battery is totally stuck. Such a bad design. No idea how to get the battery out now and even if I do get it out, will have the same problem in the future now that the tab is detached.
GoPro
Posts: 3,825

Re: Hero 7 Black Battery tab detached and now stuck

 

Hi @barbraw345,

 

You can shake the camera to remove the battery. 

Once removed you can contact our customer support for assistance. 

 

 

https://gopro.com/help/ContactUs

You can contact them using that link via phone or chat.

 

Regards,

-Jay 

Sightseer
Posts: 2

Re: Hero 7 Black Battery tab detached and now stuck

Thanks Jay, but it is stuck solid, no amount of shaking will remove it.
GoPro
Posts: 3,825

Re: Hero 7 Black Battery tab detached and now stuck

It would be best to contact our customer support team @barbraw345,

 

They can check that for you.

 

Please prepare your serial number and proof of purchase since they might ask for it.

 

Regards,

-Jay