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GoPro
Posts: 6,097

Re: Hero 7 Black Battery discharges overnight

Hi @vindav09,

 

I would suggest to contact them again to follow up. 

Probably they will just send a replacement camera since you already did all possible troubleshooting steps and test.

 

 

-Jay

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Tourist
Posts: 12

Re: Hero 7 Black Battery discharges overnight

Hi @graytree76514 

I just contacted the Support Team again. After a long chat, they decided to proceed to the exchange of the camera and of the battery.
Let's hope the new camera works well.

I will keep you informed!

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Tourist
Posts: 12

Re: Hero 7 Black Battery discharges overnight

My Hero7 has been exchanged for the second time. GoPro also sent me a new battery under warranty. 

 

So far, so good, the battery didn't drain while the camera was switched off. I don't think there was a problem with the battery, I tried with one of my "old" batteries and it's still working fine.

 

I hope the problem is solved. Thanks to the Support Team who reacted very fast.

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Tourist
Posts: 4

Re: Hero 7 Black Battery discharges overnight

My GoPro 8 done exactly the same thing, until I turned off the voice command function

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GoPro
Posts: 14,017

Re: Hero 7 Black Battery discharges overnight

Hi @powellie

 

Please perform a short record time test - https://tinyurl.com/v3wj22l
Should you get a run time significantly shorter than the expected battery life, despite using a recommended SD card and the camera being updated to the latest firmware, let our Support team know. You may reach them through https://gopro.com/help/ContactUs 

 

Thanks!

Ej