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Tourist
Posts: 2

Hero 7 Black Battery / camera overheating

[ New ]

I have a Hero 7 Black which my son bought me for my 60th birthday last year (September 2020) but due to lockdown i have never really used it.

 

I used it today to record a flight on a Seaplane annd found that the camera got very hot and shut down after only about 12 minutes of use and the battery had gone completely flat from 100%.

 

Having got home, i inserted a nnew battery and the camera restarted and said it was fixing files.

 

On import to my laptop, i had two copies of each file, one which camme up as an error "file scale = 0" and the other plays, but looks a bit shuddery.

 

Can you shed any light on what the problem is? Or do i need to return the camera under warranty?

 

Thanks

John

 

GoPro
Posts: 30,842

Re: Hero 7 Black Battery / camera overheating

[ New ]

Hi @johnm6244

 

What SD card are you using? Please include the brand, type, and capacity.

Do you have the camera up to date? 

Please try re-flashing the software. Follow the manual update steps on https://gopro.com/en/us/update/hero7-black

Once done, do some test recordings.

 

Let us know how it goes.

 

Thanks!

Ej

Tourist
Posts: 2

Re: Hero 7 Black Battery / camera overheating

[ New ]
It was a Sandisk extreme pro 128Gb and everything was up to date. I got Customer support on the phone and they have arranged a replacement camera.

Thanks for your help anyway.