03-27-2019 02:10 PM
last weekend I was on a skiing trip in the dolomites with some friends.
I completly charged my GoPro over night and used it the other day until the battery level was about 60%.
On the next morning I was not able to turn it on again and this was not even the first time that happened.
I also noticed that the battery is running out of power very fast lately.
I did all the firmware updates, have an appropriate sd card and have not really used the GoPro that often.
Has someone any ideas why this happens all of a sudden?
Do I need a replacement of the battery?
03-27-2019 02:43 PM
It is important to determine battery integrity to make sure that your camera works smoothly. You may perform a short record time test through the instructions here.
Should you get a runtime that is significantly shorter than the expected battery life, despite you using a recommended SD card and the camera being updated to the latest firmware, let our Support team know. This way, they can help you with the next steps. You may reach them by phone or chat.
03-29-2019 03:48 PM
@davidk08677, the camera's battery performance can decrease in cold conditions. You can check this article for a few tips on ways to get the best performance out of your camera on this situation: https://gopro.com/help/articles/solutions_troubleshooting/How-to-Improve-Battery-Performance-in-Cold...
03-30-2019 01:19 PM