Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-323668%22%20slang%3D%22de-DE%22%3EHero%207%20Black%20Battery%20problem%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-323668%22%20slang%3D%22de-DE%22%3E%3CP%3EHi%2C%3C%2FP%3E%3CP%3ELast%20weekend%20I%20was%20on%20a%20skiing%20trip%20in%20the%20dolomites%20with%20some%20friends.%3C%2FP%3E%3CP%3EI%20completely%20charged%20my%20GoPro%20over%20night%20and%20used%20it%20the%20other%20day.%3C%2FP%3E%3CP%3EOn%20the%20next%20morning%20I%20was%20not%20able%20to%20do%20it%20again.%3C%2FP%3E%3CP%3EI%20therefore%20noticed%20that%20the%20battery%20is%20running%20out%20of%20power%20very%20fast.%3C%2FP%3E%3CP%3EI%20did%20all%20the%20firmware%20updates%2C%20have%3CSPAN%3E%20an%20appropriate%20c%3C%2FSPAN%3Eard%20and%20have%20not%20used%20the%20GoPro%20that%20often.%3C%2FP%3E%3CP%3EHas%20anyone%20any%20ideas%20why%20this%20happens%20all%20of%20a%20sudden%3F%3C%2FP%3E%3CP%3EDo%20I%20need%20a%20replacement%20of%20the%20battery%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ECheers%2C%3C%2FP%3E%3CP%3EDavid%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-323668%22%20slang%3D%22de-DE%22%3E%3CLINGO-LABEL%3EHERO7%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-323677%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20Black%20Battery%20Problem%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-323677%22%20slang%3D%22en-US%22%3E%3CP%3Ewake%20up%26nbsp%3B%20is%20the%20one%20that%26nbsp%3B%20drains%20the%20bat%3F%20did%20you%26nbsp%3B%20or%20have%20left%20that%20on%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-323680%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20Black%20Battery%20Problem%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-323680%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F96620%22%20target%3D%22_blank%22%3E%40davidk08677%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIt%20is%20important%20to%20determine%20battery%20integrity%20to%20make%20sure%20that%20your%20camera%20works%20smoothly.%20You%20may%20perform%20a%20short%20record%20time%20test%20through%20the%20instructions%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fsolutions_troubleshooting%2FShort-Record-Times%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehere%3C%2FA%3E.%3C%2FP%3E%0A%0A%3CP%3E%E2%80%AF%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EShould%20you%20get%20a%20runtime%20that%20is%20significantly%20shorter%20than%20the%20expected%20battery%20life%2C%20despite%20you%20using%20a%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fblock%2FmicroSD-Card-Considerations%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Erecommended%20SD%20card%3C%2FA%3E%E2%80%AFand%20the%20camera%20being%20updated%20to%20the%20latest%20firmware%2C%20let%20our%20Support%20team%20know.%20This%20way%2C%20they%20can%20help%20you%20with%20the%20next%20steps.%20You%20may%20reach%20them%20by%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ephone%20or%20chat%3C%2FA%3E.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EKind%20Regards%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EAnn%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-324032%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20Black%20Battery%20Problem%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-324032%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%3C%2FP%3E%3CP%3Eall%20my%20wireless%20connections%20were%20disabled.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-324034%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20Black%20Battery%20Problem%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-324034%22%20slang%3D%22en-US%22%3EHi%2C%20thanks%20for%20the%20quick%20reply!%3CBR%20%2F%3ENow%20back%20at%20home%20the%20battery%20seems%20to%20work%20fine%20again.%20Is%20it%20possible%20that%20the%20temperature%20(around%200%20celsius)%20affected%20the%20battery%3F%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-324310%22%20slang%3D%22en-US%22%3ERe%3A%20Hero%207%20Black%20Battery%20Problem%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-324310%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F96620%22%20target%3D%22_blank%22%3E%40davidk08677%3C%2FA%3E%2C%20the%20camera's%20battery%20performance%20can%20decrease%20in%20cold%20conditions.%20You%20can%20check%20this%20article%20for%20a%20few%20tips%20on%20ways%20to%20get%20the%20best%20performance%20out%20of%20your%20camera%20on%20this%20situation%3A%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fsolutions_troubleshooting%2FHow-to-Improve-Battery-Performance-in-Cold-Weather%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fsolutions_troubleshooting%2FHow-to-Improve-Battery-Performance-in-Cold-Weather%3C%2FA%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-324496%22%20slang%3D%22de-DE%22%3ESubject%3A%20Hero%207%20Black%20Battery%20issue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-324496%22%20slang%3D%22de-DE%22%3EHmm%20...%20today%20I%20had%20the%20same%20problem%20again%20and%20not%20even%20left%20the%20house.%20Yesterday%20evening%20the%20battery%20level%20was%2068%25%20and%20in%20the%20morning%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-324543%22%20slang%3D%22en-US%22%3ERe%3A%20Betreff%3A%20Hero%207%20Black%20Battery%20Problem%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-324543%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F96620%22%20target%3D%22_blank%22%3E%40davidk08677%3C%2FA%3E%2C%20thanks%20for%20the%20update.%20There%20could%20be%20some%20issues%20with%20the%20battery%20that%20came%20with%20your%20camera.%20Do%20you%20have%20a%20secondary%20battery%20to%20test%20it%20out%3F%20Alternatively%2C%20you%20may%20also%20let%20our%20Support%20team%20know%20so%20they%20can%20help%20you%20with%20the%20next%20steps.%20You%20may%20reach%20them%20by%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ephone%20or%20chat%3C%2FA%3E.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 4

Hero 7 Black Battery Problem

Hi,

last weekend I was on a skiing trip in the dolomites with some friends.

I completly charged my GoPro over night and used it the other day until the battery level was about 60%.

On the next morning I was not able to turn it on again and this was not even the first time that happened.

I also noticed that the battery is running out of power very fast lately.

I did all the firmware updates, have an appropriate sd card and have not really used the GoPro that often.

Has someone any ideas why this happens all of a sudden?

Do I need a replacement of the battery?

 

Cheers,

David

Highlighted
Adventurer
Posts: 9,773

Re: Hero 7 Black Battery Problem

wake up  is the one that  drains the bat? did you  or have left that on?

GoPro
Posts: 3,047

Re: Hero 7 Black Battery Problem

Hi @davidk08677,

 

It is important to determine battery integrity to make sure that your camera works smoothly. You may perform a short record time test through the instructions here.

  

Should you get a runtime that is significantly shorter than the expected battery life, despite you using a recommended SD card and the camera being updated to the latest firmware, let our Support team know. This way, they can help you with the next steps. You may reach them by phone or chat.

 

Kind Regards,

 

Ann

Tourist
Posts: 4

Re: Hero 7 Black Battery Problem

Hi,

all my wireless connections were disabled.

Tourist
Posts: 4

Re: Hero 7 Black Battery Problem

Hi, thanks for the quick reply!
Now back at home the battery seems to work fine again. Is it possible that the temperature (around 0 celsius) affected the battery?
GoPro
Posts: 3,047

Re: Hero 7 Black Battery Problem

@davidk08677, the camera's battery performance can decrease in cold conditions. You can check this article for a few tips on ways to get the best performance out of your camera on this situation: https://gopro.com/help/articles/solutions_troubleshooting/How-to-Improve-Battery-Performance-in-Cold...

Tourist
Posts: 4

Betreff: Hero 7 Black Battery Problem

Hmm...today I had the same problem again and not even left the house. Yesterday evening the battery level was 68% and in the morning I was not even able to turn the cam on again!
GoPro
Posts: 3,047

Re: Betreff: Hero 7 Black Battery Problem

@davidk08677, thanks for the update. There could be some issues with the battery that came with your camera. Do you have a secondary battery to test it out? Alternatively, you may also let our Support team know so they can help you with the next steps. You may reach them by phone or chat.