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Adventurer
Posts: 13,891

Re: Hero 7 Black Battery Issues

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We can beg to differ and np there.

 

As we meantion over and over its  a Full format already again noted, and a quick format already noted, just repeated info.  If GoPro  follows this other company putting a full format  setting to the camera would that solve your problem, I bet not.

 

Samsung select plus has different  generation cards they come in colored formats and  well for me I just  got a 64gb card class 10 U3 rated for 4k not for the gopro but willing to put in and use,, the Key word was Class 10 that is Failure. it's an official Samsung card. wil ltaht drain my battery   Lol   nope.

Sightseer
Posts: 1

Re: Hero 7 Black Battery Issues

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Fantastic! I love the ideas you bring here. I bet there are many readers of your blog who have changed their point of view after reading it!

Adventurer
Posts: 13,891

Re: Hero 7 Black Battery Issues

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Oh Wellwhat am I again t odo my RMA camera just  totaly dead from gopro a week plus later. yes it's all Gopro putting a dam gremlin in there. what are my settings as always not a single thing on  but yeah I had GPS enabled   since   a week and al lworks fine  left alone so what caused it.   more or less a UNSTABLE product on the Market known as GoPro Lol  yeah  no big deal.   just once again its fire & Ice.

Adventurer
Posts: 13,891

Re: Hero 7 Black Battery Issues

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So as I paid attention to charge  my camera's and two of hte camera's dead both the GP-1 Chip camera's the other is an Ambrella chip one.

 

I knoticed I left my GPS on   and  made a thread to GoPro that they admitted to the Quick desktop needing to be taken care of in order for the guages to work wit hteh Hero 7, while others says it working.

 

Only GOS was enabled, never set the Voicevcommand up,  so it leads to GPS draining because I left it on, Lol  will it?  I left my gps on the Hero 6 for days  and it  still had power but  now  both happened to be drained.

 

I had placed a new card fully formatted, quick formatted and in the camer format.  I am now keeping an eye on the camera  while it is in a cool  to touch state not warm at all at 90 plus percent about 93% to be exact.  should take aa few hours to see a drain.  and funny the time is off by  three hours so maybe its trying to talk to a Atomic clock Lol

 

Go figure   ifit was not one thing it's another why I  call it a Pet Rock

Adventurer
Posts: 13,891

Re: Hero 7 Black Battery Issues

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So this is my Update today. Nov 2018 China battery gave. Signs of  it  not working;

 

a  red flash a second later  solid red charge.

a red flash twice  a second later red charge

a three beep camer shuts down  three beeps ~

Ac in left on in AC mode charge indoator  increases  very slow, hours later  it's  increasing.

Records via AC in to Battery and unplufs   instant off, plug ac back turn back on repairs and ready in ac mode again.

Records via AC in tobattery running over 30 minutes, while charge continues to show 93% (  SD card will be full before bat goes out 64gb)

 

Battery chips can give these are the symptons of a Bad battery that is  4 months old, while an Oct 2015, and 2016 battery  still works perfect both veitnam, and not china.   Replacement is on its way marked as defective and recycling.  Thank you gopro support for all your Help a one time  bat exchange. the least they coulddo, no questions asked..  thank you for listening 

 

FISH

 

So if this post can hep others understand you exhaust all options even swapping batteries, usb cords  etc the last thing I did not do was check for voltage on such a small hard to touch area, not worth the  trouble causing a spark or smoke..

 

Sightseer
Posts: 2

Re: Hero 7 Black Battery Issues

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Same things happened to many of us and seems like gopro team doesnt have any solution for us. These are problems they can't fix at the moment. Very disappointment. We paid for the camera and we got lots of problem with the screen freeze and the battery. It is just not acceptable with a brand new camera.
Is there any good suggestion can really fix the problem other than keep asking people to try this try that (which they know those aren't the reasons which caused the issuessss )
And is there an email u can provide us to contact for after sales support, instead of this useless copy and paste official reply ! Looking forward for your helpful solution!
Tourist
Posts: 129

Re: Hero 7 Black Battery Issues

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Hi guys/girls,

 

The battery depletion overnight happened again Saturday night 3/16.  I actually logged everything I did this time during the week so here it is.

 

SD cards were formatted clean to start the week off (3/9, or 3/10).  I commuted to work 16 miles one way on 3/12, 3/13, 3/14.  So that's 6 charge/ discharge cycles there between Tuesday to Thursday.  I did a bike ride for about 20 miles on 3/16 Saturday.  As you can see, the distances are roughly the same so the card usage is about the same.  I have 2 H7 (lets call them H7a, H7b) and 2 separate memory cards, one for each camera.  After each use here is exactly what I did:

 

- every ride was recorded using quick capture, press record to start, press record to stop, never did a power on /power off

- remove memory card from H7

- plug the H7 using its own USB cable to charge

- content of memory card are 'cut/pasted' out to my Windows 10 laptop

- after camera is fully charged, check it was full, turn off (fast turn off with no delay), unplug from USB charger

- insert memory card

 

On Sunday morning 3/17, when I was getting ready to go for another group ride, H7b was completely dead.  I was surprisingly not that frustrated this time as I was well prepared and just put in a spare and chuckled at GoPro.  hahaha.

 

This morning on 3/18, after the bike ride on 3/17.  Both H7s were good (same steps as above after the 3/17 ride).

 

So, with the above info, I can't gather anything that would indicate it's on us user end that is messing this up.  GoPro has a glitch/bug/problem/whatever it is in their camera and they are staying quiet and completely ignoring us.  So out of 8 cycles each (from 3/12 to 3/17) between the 2 H7s, it happened once.  If anyone has any idea, I guess I can try and test it out too.  But the random nature of this makes it very hard to debug/diagnose.  The interesting part is that now, the battery depletion issue has happened 6x to me, 3 on each H7.

 

In summary, it seems to circle back to the only true work around being removing and reinsert the battery as the "very last step" if you don't want any surprise battery depletion.  I will be sticking to that for the time being until GoPro has a fix or others have suggestion that would make sense to try.

 

Cheers to us end users in this community, thumbs down to GoPro!

Hiker
Posts: 16

Betreff: Hero 7 Black Battery Issues

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What if GoPro already knows about the issue and they stay quiet since it cannot be solved.

By now i would bet that this is a design HW failure. Maybe in the chipset itself.
Tourist
Posts: 4

Re: Hero 7 Black Battery Issues

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They know about it.. Retailers are frustrated with the rate of returns.
Tourist
Posts: 5

Re: Hero 7 Black Battery Issues

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Now they sell H7 with discounts. It seems like new firmware will not be released :(

Tourist
Posts: 58

Re: Hero 7 Black Battery Issues

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Ich habe meine Hero 7 einige Male bestellt und wieder zurückgegeben (ca. 6-8 Mal) - wegen der mangelhaften Ladefuktion (und auch wegen ungleichmäßiger Kleberreste rund um das Display, Kleber von innen vor der rücksetigen LED-Öffnung, sowie Backlight-Bleeding oder toter Pixel im Display).

 

Aber ich bleibe dabei: Die GoPro ist zwar cool, aber dennoch ein teures und schlechtes Produkt mit billigen Komponenten - allein wegen der unzureichenden Anzeige eines vollen Akkus ist die Kamera praktisch nicht nutzbar, da man zum Aufladen eine Uhr mitlaufen lassen muss, denn die LED zeigt ja nicht an, wann der Akku voll ist und leuchtet einfach IMMER. Was nützt mir das beste Auto mit einer Tankanzeige, die keine genauen Informationen anzeigt?

 

Ich hoffe, man konzentriert sich bei der Entwickung des Nachfolgers auf fehlerfrei ablaufende Grundprozesse innerhalb des Gerätes (z.B. Ladefunktion) und bietet Umsteigern auf die Hero 8 in irgendeiner Form als Wiedergutmachung einen Gutschein oder ähnliches an.

 

Es ist schade, denn auch die 6er hatte schon die Probleme mit dem Laden der Akkus. Ich nutze daher am liebsten nach wie vor meine Hero 3+ Black. 

 

Meine 7er Black sieht jedoch super aus, wenn sie im Fotokoffer liegt und nicht benutzt wird. Verkaufen kann ich das Teil auch nicht, da die Preise für gebrauchte GoPro 7 Balck (ohne Gebrauchsspuren!!) berechtigterweise im Keller sind.

Hiker
Posts: 22

Re: Hero 7 Black Battery Issues

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Sigo con los mismos derenaje de bateria, mal mal muy mal gopro

Tourist
Posts: 4

Re: Hero 7 Black Battery Issues

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This is still an issue. March 2019 purchase with GoPro’s SD 32GB card. First time purchaser and the lock ups, battery overheating and this is Day 2. Worst. Purchase. Ever.
Tourist
Posts: 129

Re: Hero 7 Black Battery Issues

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Sorry to see that.  Not sure what to tell you but did you do an update?  The firmware that was loaded on the camera from the factory is basically useless.  Mine were like freezing every other time I turn it on until I did the update.  Give that a try and it should help with the locking/freezing up.  After that, you have to work around the battery issues.  Good luck.

Tourist
Posts: 4

Re: Hero 7 Black Battery Issues

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Yes updates have been done. I’m not easily soured but this product is horrible. I have nothing good to say about it. Maybe GoPoo is selling the rejects now?!
Adventurer
Posts: 13,891

Re: Hero 7 Black Battery Issues

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If the camera is brand new,  do you remember the firmware on it. FW 1.51 is hte latest back that I know of?  If you  got a sdxc card and its 32gb, what is hte actual card then just basic info, B/c  issues  can start  right there.

 

Yeah rejects can get sold seems a lot of  faulty camera's  are in this part of the million sold so that is not a bad number, just return the camera and  get a new one until your return policy is  finished, if under warranty the same until you get a good one

 

Peace FISH

Nomad
Posts: 301

Re: Hero 7 Black Battery Issues

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Hi guys,


First of all I am not a specialist but tech-geek. Today I read about hardware of GP's camera and I found something intresting and suspiciouse in refernce to our battery issues.


GP6 as GP7 have RTC - real time clock. This is a little thing which counting the time.

Acctually it is: PCF85063A


https://www.nxp.com/docs/en/data-sheet/PCF85063A.pdf


This litlle element needs some small power to live. Maybe the power consumption of this "low power consumption " is not really low - this is my theory:


"The PCF85063A is a CMOS1 Real-Time Clock (RTC) and calendar optimized for low power consumption. An offset register allows fine-tuning of the clock. All addresses and data are transferred serially via the two-line bidirectional I2C-bus. Maximum data rate is 400 kbit/s. The register address is incremented automatically after each written or read data byte."


Q1: The same RTC has GP6 - do GP6 users have problem with battery drain ?

Q2: RTC use internall battery or externall battery - how about in GP7 ?


As said I am not a specialist but maybe this will be a clue to figured out what is worng ?


See ya

Tourist
Posts: 4

Re: Hero 7 Black Battery Issues

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Firmware came with the latest 1.7 firmware.  SD card is from GP: SanDisk Extreme® 32GB micro SDHC

Tourist
Posts: 4

Re: Hero 7 Black Battery Issues

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I'm returning it and just using my cell phone.  It has done a fine job and realized there was a lot of hype for a crap product (or that's been my entire GP experience) that at least isn't worth the expense for me.  The annoying part is they claim to send out a battery, but will take 3-5 days.  Yet it took 2 days to ship the camera with the battery when I paid for it.  And then the crap about the SD card "may" be a cause too.  I bought it from GP just so I wouldn't have an issue.  

 

Summary, buyer beware.  I'm a very casual user and deal with tech stuff all the time.  This is the worst tech product I've bought with issues right away.  I will not be a future customer of GP and would recommend people look at other options.  I'd like to say I'm an unusual case, but it's apparently a pretty clear issue.  

Hiker
Posts: 7

Re: Hero 7 Black Battery Issues

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Hi,

 

I just bought a GoPro Hero 7 Black and a battery package (battery and charging station - official). I noticed that after every photoshoot etc. the next day the battery is DEAD. No life whatsoever! So I checked this thread and I have disabled GPS, Voice Commands and Wifi (just to make sure). So now it wont be dead in the morning, but still it seems that it discharges the battery by 3% per 2 hours....which is still unacceptable. My GoPro Session 4 has still charge after 2 weeks lmao.

 

I have tried both official batteries, its the same. 

My SD card is on the supported list - SanDisk Extreme Pro 64GB

I have made the update manually through SD card (since app was just failing)

I have formated the SD card on the gopro (gonna try full format today when I get home, just in case)

 

Any suggestions? If not, going to return it on monday.

Tourist
Posts: 129

Re: Hero 7 Black Battery Issues

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Without going through all the detail and rehashing all the trouble shooting that has been going on in the last 100+ pages.  Summary:

 

- some chances that the battery will hold charge better with some use cycles

- after shutting off, remove and reinsert the battery to avoid any unexpected over night battery depletion.

 

Good luck.

Tourist
Posts: 79

Re: Hero 7 Black Battery Issues

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Hi, the battery is either good or it isn't  the ones I have tested hold their charge well have 3 tested after 3 weeks still fully charged

as for removing and re inserting makes no difference the drain issue occurs randomly My drains have occured  randomly

wether or not a instant turnoff has occured or not but I do tend to turn off  and on till I get an instant turn off rather thsan a slow delayed one  never has the myth of battery gaining extra power capacity after charge discharge cycles all that does is remove cycles of life from your battery 500  cycles roughly for a battery that is full discharge full charge is one cycle so if you never do this therotecially battery should last thousands of cycles mine gets charged after every use regardless of wether it is only 10% discharged

Cheers,Brent

Tourist
Posts: 129

Re: Hero 7 Black Battery Issues

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@brentb57153  I totally understand what you are saying but from my usage and what other have reported, the battery does seem to improve how well they hold charges after some cycles.  At least 2 out of 3 of mine did.  They were all losing about 10% charge every night when I first got them.  This is with them sitting outside the camera to remove the camera from the equation.  After some uses, 2 of them improved to lose maybe 1% every 2 days.  The 3rd one didn't improve much if at all.  I can't explain why but that's my observation and some others have reported this as well.  But do note that this 'weird behavior' only happens for the China made batteries.  My Vietnam made batteries hold full charges for weeks right from the beginning.

 

As for the randomly depletion (full drain) over night, I am still battling that myself and my current work around is remove and reinsert the battery.  So far, I haven't encounter it again with this 'GoPro-specific-feature' work around.

 

Cheers!

Tourist
Posts: 79

Re: Hero 7 Black Battery Issues

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Hi did you read my post on the mis reporting of the battery state  by the camera said 84% turned it off and on then it said 100%

other didn't want to turn on then when it did said 0% put it in charger and only took 10-20 mins to chaarge so it wasn't flat at all

both my goprol batts are Vietnam one did actually loose more charge than the other outside camera but only a percent or so

2 wasabi  hold their charge well too I have no issues with the life of batteries whilst actually recording never got a reply from the guy at gopro with regards to camera mis reporting battery level percentage

Cheers,Brent

Tourist
Posts: 129

Re: Hero 7 Black Battery Issues

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Hi, I actually did.  I think in summary, there are 2 problems here.

 

- one is that the battery has their own issue and inconsistency.

- two is that the camera itself has bug that drains the battery or in your case, mis-interpreting the battery charges.

 

When mine is dead, it's dead and takes a long time to charge back up.

 

And good luck getting any sort of meaningful or useful replies from GoPro themselves directly.  I am just as frustrated as you in this.

 

Cheers.

Adventurer
Posts: 13,891

Re: Hero 7 Black Battery Issues

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This is the Made in China Battery  chip, what are your thoughts if this can be  maybe an issue or not?

IMG_2347.JPG

Tourist
Posts: 129

Re: Hero 7 Black Battery Issues

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I am no electrical engineer and I certainly can't tell based on just a pic.  :)  My personal humble opinion/thought on the batteries themselves (from my experience with RC) are that the China batteries have worse (higher) internal resistance than the Vietnamese batteries besides the worse quality control.  That would explain some of the slow drain and inconsistence performances of these batteries.  However, where that resistance comes from though I have no idea.  It might be the cells themselves or from the chip.  I will let the expert chime in on that.  I haven't taken apart one to really measure them outside the chips.  My V batteries are working perfectly and I am not going to destroy these remaining good ones just for a test for GoPro's sake.  And it's kinda meaningless to take an old one apart when it's worn out through use because the IR would be on the high side as that's how batteries die.  Anyway, my 2 cents.  Cheers.

Hiker
Posts: 7

Re: Hero 7 Black Battery Issues

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Thank you for the fast input, going to think over the weekend if return or live with it. I still find this quite unacceptable. Company that is known being the "best action cameras" makes millions, but cant even take the time to address problems that their newest flagship has. 

 

I find it weard that the battery would get better at certain point, but if you have tested it I have to take your word for it. Just came home after 8h workday and the battery is 87% from the 100% I had when I left to work. Robot tongue fml

 

EDIT: Both of my batteries are from Vietnam, if that matters to anyone....like gopro that actually should fix this :)

Tourist
Posts: 79

Re: Hero 7 Black Battery Issues

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Hi Can't coment here dont have China batteries.  Consideringcurrent issues with the battery drain  being related to the camera itself I suspect this issue to be related to firmware and internal hardware opperation of the camera only noted this issue twice so far

but I ask that others when they notice an abnormal drop to turn off then on to see if they get a different percentage

Cheers,Brent

Adventurer
Posts: 13,891

Re: Hero 7 Black Battery Issues

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 the  bat  chip  is  to show..   the latter hero 5  they used  only gopro bats and when anotehr cmpnaies bat went in it was blocked.   So anything can be possible that gopro has  an unstable firmware, and in order  for the camera to work maybe you HAVE TO contact gopro and have them mail you  a fresh firmware,  then the one posted at the website.  who knows. I more or less  d onot have a drain but can  at given times wake up wit ha dead battery because I  forgot a setting.  I also know that my hero 5 with quick capture off drains the bat in hours. and  it is the camera, not the firmwar.  so each camera is different.  that said  hope one day we all have a perfect model.

Tourist
Posts: 129

Re: Hero 7 Black Battery Issues

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I was very skeptical about the C batteries improving but other posted it and so I gave GoPro the benefit of the doubt.  2 of my 3 did improved so obviously it's not going to help in all cases.  They are still not as good as the V batteries in terms of holding their charges when they are in storage.  My 7 V batteries can go about 2 weeks without dropping a single percent.


I am not happy with the C batteries but at this point, there is really nothing to discuss about them and nothing can be done about them either so I learned to live with their behavior.  But at least they behave consistantly and I know what to expect.

 

However, as other have posted, the unexpected, random drain/depletion is something that GoPro really need to address.  I agree with @brentb57153 and many other posters that this is related to firmware and internal hardware.  I have this happened 6x (3 on each of my 2 H7) already between October and now.  Given the random nature of this, I am leaning more towards software/firmware issue where they are not exiting/shutting off properly when certain condition is met.  Cheers.

 

Cheers.

Nomad
Posts: 108

Re: Hero 7 Black Battery Issues

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TO THE GOPRO COMPANY.

IT IS TIME TO ACT AND DO SEOMETHING!

IF YOU SEE THIS THREAD, IT KEEPS ON GOING AND YOU GUYS DO NOT RESPOND ANYMORE.

 

SELLING THE HERO7 AS THE BEST CAMERA EVER? IF YOU ALL READ THIS, IT IS THE WORST!

 

COME WITH A SOLUTION PLEASE!

Adventurer
Posts: 13,891

Re: Hero 7 Black Battery Issues

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 GoPro way of answering is we are well aware and  have passed along to our Engineer team,  keep updated by checking your App or the update page.    these things takes time and the Hero 8 will be out by then an they will let go the Hero 7.   Maybe gopro should  say  we'll trade  you up no charge  to the Hero 8 when out just use thje camera til lthen????

Tourist
Posts: 79

Re: Hero 7 Black Battery Issues

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Hi,this is exactly the issue  but it depends on what features you still had enabled and wether this was just sitting without use

would have been nice to se you power on then  off again to see wether it still reported 87% but  13% in 8 hrs if it continued 26% in 16 hrs  etc unknown wether it would continue discharging at that rate well I like most seem to be putting up with this issue waiting for a fix because even those who recieved a replacement seem to still have the issue

I'm just keepng mine charged  when i know i want it keeping files off the SD card  all quick capture  wifi bluetooth voice control turned off and making sure I get a clean fast shut down

Cheers,Brent

Tourist
Posts: 79

Re: Hero 7 Black Battery Issues

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Hi, One would hope this will be the case but without an official statment Acknowledgement from gopro about this issue

we don't have much clout with warrenty extended warrenty depending on where purchased  in most cases the product will only be replaced with the same model unless the other is discontinued and unavailable so in that instance we would be no better off

Cheers,Brent

Tourist
Posts: 1

Re: Hero 7 Black Battery Issues

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I used my GoPro Hero7 black two days ago during a sunset hike. Everything was working fine. Today i turned my camera on and no reponse. I tried connecting through cable and when the camera turned on, it showed as if no battery was inserted. Tried my spare (off brand battery), and the same report.

So i was browsing around for what the problem might be. Note, i couldn't update a firmware because it needs to have a working battery inside of the GoPro in order to update. I tried removing the SD card. Nothing.

Then someone noted that they are plugged through their Apple adapter. And voilá, GoPro is back to charging. For some reason, both my batteries were totally drained, and GoPro stopped charging through other adapters.

So if you have the same issue, make sure your original GoPro cable takes juice from outlet through Apple adapter. (It did not work when connected through USB in my laptop.)

I'm trying to fully charge my camera now so i can do a firmware update. And if it gives me any more headaches, i will be returning it or tossing out of window. In the two months that i had this camera, it has given me a fair share of headaches (overheating, freezing during photo or video mode, draining battery ultra fast during a few hrs of skiing, not turning on with a simple push of a button, etc.), and I'm very casual user, no rough housing, extreme conditions or intense recording. And wasn't this supposed to be an extreme sports camera? Sarting to doubt that, GoPro!!!

Hiker
Posts: 8

Re: Hero 7 Black Battery Issues

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Micro SD SanDisk has a problem with extreme battery drain!

Hiker
Posts: 8

Re: Hero 7 Black Battery Issues

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I plugged into the camera a new micro SD Kingston and the battery did not drop when the camera was turned off.

Adventurer
Posts: 13,891

Re: Hero 7 Black Battery Issues

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https://community.gopro.com/t5/Cameras/Battery-Drain-cards-only-GoPro-Hero-7/m-p/325479#/M91338

 

 the thread  I just made we can document the card or cards there  so if you feel you got the drain  what was jsut said within the last few posts you can  post and see how many people if they follow  a simple task have....

Adventurer
Posts: 13,891

Re: Hero 7 Black Battery Issues

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So I am grabbing my camera that I charged two days ago with the Samsung card. I checked it yesterday, forgot to grab it , and just now it is still on 100% even turning on I eexpect to see a 1% drop due to start up, shut down and that  quick look around. 

Tourist
Posts: 79

Re: Hero 7 Black Battery Issues

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Hi ,So which card is this ?

Samsung EVO Plus 128GBMB-MC128GA/APC
 MB-MC128GA/AM

 

Samsung EVO Plus 64GBMB-MC64GA/AM
Samsung EVO Plus 64GBMB-MC128GA/APC

Note the APC cards are sold in Australia NZ Samsung EVO Plus 128GB MB-MC128GA/APC

Samsung EVO Plus 64GBMB-MC64GA/AM
Samsung EVO Plus 64GBMB-MC64GA/AM

the AM cards are for other countries but the cards are identical

still think grasping at straws blaming SD cards for this issue

I too have had weeks without battery drain then ramdom all of a sudden it happens again even with aparent clean instant shutdown all options that use standby power are off inc QC

Cheers,Brent

Hiker
Posts: 7

Re: Hero 7 Black Battery Issues

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According to this list, the support on SD cards is really narrow https://gopro.com/help/articles/block/microSD-Card-Considerations

 

I got an SanDisk Extreme Pro 64GB (dunno if it's this from the list or not: SanDisk Extreme PRO microSDXC UHS-II (UHS3 / V30)) and during the first days after shutting down gps/voice commands/wifi it discharged like 12% per 8h. Now I have used and charged the batteries couple times. Yesterday I checked the battery, when I shut it off two days ago it was 94% (I put a note from it, so it was 94%) and now after two days it was 100%...like wtf. Smiley Embarassed Well this is way better than the other way around, tho it seems that the battery indicator had a bug. I'll let you all know if it will discharge it or be dead in the next morning (like it was on the first days). 

 

I learned from the hard way not to try other sd cards than what are on the list. I tried AData 64gb and SanDisk Ultra 32gb on my session 4 if it would work. The whole device is UNUSABLE with these cards. Cannot access settings, cannot connect to it or record at all. Smiley Mad Dunno if it bricked or what, but w/o sd card it functions normally. I'm getting SanDisk Extreme PLUS 128GB today or tomorrow and I'll swap the 64GB one from H7 back to Session 4 to see if it still works. Robot Mad

Tourist
Posts: 79

Re: Hero 7 Black Battery Issues

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Hi I noted this issue in a previous post where the camera does not display the battery condition acurately  I suggest a few more of you Guys/Gals  upon noticing a battery drain turn your camera off then back on to see if it changes on 3 ocasions now I have had it report  a significant drop then upon turning it off then on it was back to 100% and one time it said 0 percent then upon charging it it took only 15-20 mins to reach full charge so it was definitely not fully discharged as reported by the camera nor would it have turned on if totally flat(also noted I had to try twice to try and turn it on when this happened I emailed tech support about this but never recieved a reply

I'm using the Samsung EVO Plus 128 gig and the same model in 64GIG which is identical except for size and a slightly lower write speed

whilst ththe 128 gig is on the list the 64 gig sholld be as well but I have still had the random drain issue with both  with no files on them and formatted in the cameraso we can't rely on the battery charge status reported by the camera anyway

Cheers,Brent

Hiker
Posts: 7

Re: Hero 7 Black Battery Issues

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Yeah I read your reports of that earlier too and tought about that when this happened. Gonna keep eye on the charge rates in the following days. But it seems that after couple cycles that the batteries keep the charge better. Cat Embarassed

 

Also popped the supported SanDisk on the Session 4 today, works like brand new now. Don't even dare to try unsupported cards on these cameras. they will go bonkers. Robot tongue

 

Adventurer
Posts: 13,891

Re: Hero 7 Black Battery Issues

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 A Person shows a  new Battery from GoPro and asks if its real.    so Is there  going to be an imoprovement now??????

 

56691383_10214162597354283_8726286098407358464_n.jpg

 

 

gopros other  battery drain  forum 

 

https://community.gopro.com/t5/Cameras/Hero-7-battery-drain/m-p/286807#/M83278

Tourist
Posts: 6

Re: Hero 7 Black Battery Issues

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I don't think it is the RTC (at least for me). When I remove the SD card, my GP Hero 7 Black stays at 100% with firmware 1.70 for at least 5 days. If I insert the sd card and do nothing, the GP is empty after one day.
Tourist
Posts: 79

Re: Hero 7 Black Battery Issues

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Hi All. I have been following this issue with some interest for quite a while. I own two Hero 7's One Black and one Silver.

The Black was purchased on the 31/01/19 and the Silver on the 05/04/19.

I have been testing them both to identify any un explained power losses.

Both cameras have been manually updated with the latest firmware versions. Ver 01.70 for the Black and Ver. 02.00 for the silver.

Both cameras have had all sources of power drain turned off or disabled. SD cards are removed from the cameras. The Black is using genuine GP Batteries and the Silver of course using its non replaceable battery.

To be clear the following is turned off and Batteries are fully charged using the correct charge process 5Volt 2Amp Samsung wall unit.

I am in Australia so that will be 220-240V. Batteries at 100% SD cards are Sandisk Extreem UHS1, V30, A2, U3 64Gb, to160 MB/s Read and to 60MB/s write. The test process is to check and measure the state of charge daily. Until batteries run flat or a malfunction occurs. The Silver Hero7 has been turned on to check its battery status.then turned off each day now from the 08/04/19 at 100% for 17 days until today 23/04/19 where the battery is at 54% At this stage there seems to be no issue with it. I will continue with this till the battery is exhausted. Both the Black and Silver are configured as listed below  and neither Cameras are fitted with SDxc cards during the test.

Both Cameras have also been tested for run duration as defined by GoPro and both passed or slightly exceeded their expected run times at the prescribed frame rates and resolutions.

Settings minimising potential power use when switched OFF.

Brightness 10%

Screen Saver 1 min

Landscape Lock ON

Voice Activation Off

Bluetooth and WiFi Off

Auto Power Off 5 Mins.

LED's Off

Time and Date On (Dont think it can be turned off.)

Quickcapture OFF

Wireless Conn OFF

Beep Volume Low

Protune OFF

Raw OFF

Stabiliser OFF

Cloud OFF

 

Hero 7 Black left for 10 days from 08/04/19 to 17/04/19 Checked daily from 100% to 17% at which time there seemed to be insufficient power to function. Another fully charged Gopro battery was installed 15:15hrs 17/04/19 It was checked again at 15:30hrs, same day and found to be at 97% Camera turned OFF and checked next morning to find it would not power up. camera assembly put on charge and checked after 5 minutes to find enough charge to turn ON and register 5% .

At 08:30 another different fully charged battery was installed on the 18/4/19 at 08:30 hrs confirmed battery state was 100% and then turned OFF. Checking daily for the next 6 days showed, 99%, 96% 91%, 85% and on the 23/04/19 would not turn on. Testing revealed 0%.

I am continuing testing other batteries, but cannot tell if its a Camera or Battery issue.

 

I have also experimented with determining "shelf Life" but cannot discern any loss without some means of actually checking each cell.

In addition, I have been unable to find out from Gopro or other posters what that shelf life should be. Especially for the Silver and White with non replaceable batteries.

 

If anyone has any other ideas about eliminating other sources of battery drain, please let me know.

 

Hope this helps someone.

 

Cheers

 

 

 

 

Hiker
Posts: 76

Re: Hero 7 Black Battery Issues

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I posted it in another thread: I import the files from the camera with the Image Capture app on my Mac. The app set to automatically start up when the Gopro is connected and turned on. So what happens is, that even when my Gopro is turned off (but connected), the app starts randomly, but no camera is shown in the list of connected devices.

 

My suspicion is, that the camera turns itself on periodically for the fraction of a second, which starts the app. Might that be a cause for battery draining?

 

Voice command etc. is off.

Tourist
Posts: 79

Re: Hero 7 Black Battery Issues

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Thanks mate. But every conceivable source of power consumption is turned OFF. Including any means of App Connection. Thanks again. I haven't reached out to Gopro support cos I'm convinced they don't know. Or, don't care. If this is fixed, before we get to Hero 8 I would be amazed. If Gopro think I will buy another, they will be amazed. Thanks mate for your time.
Hiker
Posts: 14

Re: Hero 7 Black Battery Issues

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IIt may be a very optimistic approach to hope that the problem will be solved at hero 8 after so many complaints and no solution...