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Reply
Hiker
Posts: 88
Accepted Solution

Hero 7 Black 1080p quality + jerky preview and intermitent connection with an android phone (lg v20)

Hi guys, just got my Hero 7 black today. All great so far except it seems that the 1080p quality compared with the Hero 6 is lower. It seems there is a loss of detail wich I assume is because of the aggressive noise reduction or hypersmooth. The other higher resolutions look great. It also seems to overexpose a little and there is a little more flaring and fringing than the 6. Does anyone experience this.

Another problem is with the phone connection, Altough I am succeding in connecting to the phone, the preview is slow and jerky and if I attempt to download media after a couple of seconds it always says that it lost the connection. I can't connect to facebook live also. I have manually updated, reseted and formated the card.I am using a 32 gb sandisk extreme v30 card. Does anyone else have these problems?


Accepted Solutions
GoPro
Posts: 7,966

Re: Hero 7 Black 1080p quality + jerky preview and intermitent connection with an android phone (lg

Hello @istvani85235 and @megajump88642

 

If you contact our Support team here , they will be able to help you with the next steps. You may reach them by phone or chat. Please make sure that you have access to your camera and sample clips/photos to get assisted as quickly as possible. 

 

Thanks, 
Marius

 

View solution in original post


All Replies
Hiker
Posts: 88

Re: Hero 7 Black 1080p quality + jerky preview and intermitent connection with an android phone (lg

I have atached screengrab. Settings are 1080p/60fps, protune on, medium sharpness (cause high sharpness looks even worse). I know it's an overcast day but I think the light it's plenty not to make it look like a watercolor painting.

GH010013.MP4_snapshot_00.37_[2018.09.29_13.20.08].jpg
Tourist
Posts: 2

Re: Hero 7 Black 1080p quality + jerky preview and intermitent connection with an android phone (lg

Same problem here in 4k with off stabiliztion as well . No acceptable details there...
GoPro
Posts: 3,505

Re: Hero 7 Black 1080p quality + jerky preview and intermitent connection with an android phone (lg

 

@istvani85235

 

@andreis40011

 

 

How about if you'll try to increase the FPS a little bit? 

 

Let's check if it will still occur. 

 

 

Thanks,

-Jay 

Hiker
Posts: 24

Re: Hero 7 Black 1080p quality + jerky preview and intermitent connection with an android phone (lg

No matter you do, it seems that 1080p quality sucks big time. If I want 1080p video, I shoot it with 2.7k and then afterwards scale it down to 1080p. End result looks way much better.
Tourist
Posts: 2

Re: Hero 7 Black 1080p quality + jerky preview and intermitent connection with an android phone (lg

Thanks for feedback, unfortunatelly no affect fps changes but I found a probably ok solution in davinci resolve. Sharpen effect can individualy increase midtones sharpen so that "cartoonish blurry filter" effect is softened now. Just I jumped up from gopro hero 4 black to 7 black, and ungraded protune material totally different. I assume gopro4black 4k files are more filmic with no postprod, in my taste.

Tourist
Posts: 7

Re: Hero 7 Black 1080p quality + jerky preview and intermitent connection with an android phone (lg

I have same problem in 1080p, anyone can fix this, the quality is not so good in 1080p why?

Thanks.

GoPro
Posts: 7,966

Re: Hero 7 Black 1080p quality + jerky preview and intermitent connection with an android phone (lg

Hello @istvani85235 and @megajump88642

 

If you contact our Support team here , they will be able to help you with the next steps. You may reach them by phone or chat. Please make sure that you have access to your camera and sample clips/photos to get assisted as quickly as possible. 

 

Thanks, 
Marius